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Featured Content

Analyze the Advancing Social Media Landscape - Stay Ahead of Key Developments in e-Communications, Social Media and Customer Behavior Porter Gale, VP Marketing, Virgin America - Social Media for Travel Strategies USA 2010
The event consisted of the following speakers and covered the followingtopics. Introduction from the event Chair LadySusan Black, Susan Black AssociatesAnalyze the Advancing Social Media Landscape - Stay Ahead of Key Developments in e-Communications,…
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Ancillary Revenue 2.0 promoting non-core product offerings across multiple customer touchpoints, Presented at the Travel Distribution Summit Europe in 2010 by Anna Ketting Air France/KLM
Pushing ancillary products during the booking path on your website is clearly an effective way to up-sell and cross-sell to your customers. However, to maximise ancillary spend, you should be looking at targeting offers throughout the research, buyin…
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Mobile Technology in Travel Report: The Introduction
EyeforTravel Research presents The School of Mobile, an initiative to help educate the travel and tourism industry about the current and potential role of Mobile in Travel. The travel industry has recently told EyeforTravel that with a better underst…
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Research and features

Mobile Technology in Travel Report: The Introduction
 Mobile Technology in Travel Report: The Introduction rn rnThe evolution of the mobile phone from …
EyeforTravel Research presents The School of Mobile, an initiative to help educate the travel and tourism industry about the current and potential role of Mobile in Travel. The travel industry has recently told EyeforTravel that with a better understanding of mobile markets, technology and best practice, they’re ready to invest. So we aim to provide some of the necessary information to help make Mobile a reality in Travel and find out if 2009 really can be the year for Mobile.rnThe School of Mobile begins with a series of 3 reports including invaluable research findings (phase one) followed by interactive seminars and meetings (phase two)rnIn this report we investigate how the evolution of the mobile phone from a personal communication tool to an information and social hub may open a range of possibilities for the travel industry. The ability to research, book and change travel arrangements at all times makes the mobile phone seem an ideal tool for travellers. The ability to connect with consumers at all times also seems ideal from the perspective of travel companies. rnIt is argued that the mobile phone and its recent enhancements may take the efficiency of online travel to a new level and that Mobile technology may have another immense impact on the consumer buying cycle, thus the way we do business.rnSince mobile telephones were introduced they have reduced in size from unwieldy ‘brick’s’ with one function (to make voice calls) to very portable, highly sophisticated devices which in most cases act as the hub of our daily lives. The mobile phone has incorporated itself into that small list of items we must always have with us (as well as keys and wallet). This suggests something very exciting for the travel industry and many companies are busy investigating possibilities at all stages of the consumer buying cycle.rnBut are there real possibilities? What and where could you be looking towards? How should you go about investing in this new digital strategy? What opportunities and challenges exist? Who has already invested in Mobile and how? Does the technology exist to enable what you want to actually do happen?
Online Travel Agent Focus North America 2009
 rnThis report focuses on the online intermediary sector (OTA) of the North American travel market …
This report focuses on the online intermediary sector (OTA) of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online penetration in these travel markets and will have a clear understanding about the role of online travel agents for all travel products over the past few years and how this is expected to change over time. rnThis therefore focuses on the indirect online distribution data. rnIn addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international online products via intermediaries.rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. rnThis will help companies realise how the OTA sector is performing within the gross and online travel markets as a whole and provide insight into how indirect channels are developing comparatively between travel sectors now and in the future.
Cruise Online Distribution Focus North America 2009
 rnThis report focuses on the Cruise sector of the North American travel market and is based on an …
This report focuses on the Cruise sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. Historical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the cruise sector specifically. They will also have a clear understanding about the role of online intermediaries for cruise product sales over the past few years and how this is expected to change over time. rnThis is the direct vs. indirect online distribution data. In addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international cruise products.rn As we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety.This will help companies realise how the cruise sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
Car Rental Online Distribution Focus North America 2009
 rnThis report focuses on the Car Rental sector of the North American travel market and is based on…
This report focuses on the Car Rental sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the car rental sector specifically. They will also have a clear understanding about the role of online intermediaries for car rental product sales over the past few years and how this is expected to change over time. This is the direct vs. indirect online distribution data. In addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international cruise products.rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. This will help companies realise how the car rental sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
Hotel Online Distribution Focus North America 2009
This report focuses on the Hotel sector of the North American travel market and is based on an in-de…
This report focuses on the Hotel sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the hotel sector specifically. They will also have a clear understanding about the role of online intermediaries for hotel product sales over the past few years and how this is expected to change over time. rnThis is the direct vs. indirect online distribution data. rnIn addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international hotel products.rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. rnThis will help companies realise how the hotel sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
European Online Travel Report: 3rd Edition
There’s been a true explosion in online sales across Europe and further developments are on the…
There’s been a true explosion in online sales across Europe and further developments are on the horizon. Rising internet and broadband penetration continues, internet use advances, new online payment facilities, trust, more suppliers, more online intermediaries, more innovative tactics, sophisticated technologies, superior online marketing, increasingly targeted strategies ... these are just some of the factors driving consumers to buy their travel online. But what, where, why and how? Are you sure you’re getting your maximum share of Europe’s online travel market?rnThis years NEW European Online Travel Report: 3rd Edition from EyeforTravel provides the research and market intelligence necessary to make the right business decisions for travel distribution in the regionThe European travel market is fragmented and each market is showing a different distribution landscape. rnFor anyone who’s involved in online travel distribution and marketing - this is your most vital tool. Create your smartest marketing and distribution strategy yet ... rnThe report includes over 300 pages packed full with exclusive EyeforTravel data and in-depth strategic analysis revealing:rn * The value of the European travel market plus individual country/region values rni.e. how much the consumers of the particular country/region are spending on travel rn * The productivity of the different travel sectors rni.e. size of airline, hotel, other accomm., car rental, cruise, rail, bus, package & intermediary verticals rn* The online vs. offline sales figures what proportion is purchased over the internet rn* The direct vs. indirect distribution patterns how powerful are OTAs in each market & which channels are preferred by consumers for each product rnTrends from 2002 and forecasts to 2012 for all of the above * Plus find out what the leading companies are doing and, much more…rn
Rail Online Distribution Focus North America 2009
 rnThis report focuses on the Rail sector of the North American travel market and is based on an in…
This report focuses on the Rail sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the rail sector specifically. They will also have a clear understanding about the role of online intermediaries for rail product sales over the past few years and how this is expected to change over time. rnThis is the direct vs. indirect online distribution data. rnIn addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international rail products.rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. This will help companies realise how the rail sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
The Airline Industry and Social Media
Social Media - A “Must-Know” for the airline industry rn rnrnrnrnrnrnrnrn …
Social Media - A “Must-Know” for the airline industry\r\nIt is early days for social media as a B2C tool. The scale of activity at the non-commercial level is however such that businesses cannot help but seek to tap into what may prove to be a lucrative flow. It may or may not be an important tool of the future - but meanwhile it is too potentially valuable to ignore.\r\n Anything that might give you - or your competitors - a competitive edge is Must-Know at a critical time like this. \r\nThis report, carefully researched by Steven Frischling & Addison Schonland at the Innovation Analysis Group (IAG), is a fine guide to help you through the key issues and potential traps.\r\nThe report includes:\r\nA proposed plan for Social Media roll out\r\nSection One - The Big Picture\r\nincluding, The Social Media Explosion, The Conversation\r\nWhat Social Media is doing to brands\r\nSurvey Results\r\nAirline by Airline - Tweet by Tweet\r\nAn Airlines first month on Twitter - the examples of Continental Airlines\r\nThe top three airlines on Twitter
Package Tour Online Distribution Focus North America 2009
 rnThis report focuses on the Package Tour sector of the North American travel market and is based …
This report focuses on the Package Tour sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012. rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the package tour sector specifically. rnThey will also have a clear understanding about the role of online intermediaries for package tour product sales over the past few years and how this is expected to change over time. This is the direct vs. indirect online distribution data. rnIn addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international package tour products.rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. This will help companies realise how the package tour sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
Intercity Bus Online Distribution Focus North America 2009
 rnThis report focuses on the Intercity and Charter Bus sector of the North American travel market …
This report focuses on the Intercity and Charter Bus sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the bus sector specifically. rnThey will also have a clear understanding about the role of online intermediaries for intercity and charter bus product sales over the past few years and how this is expected to change over time. rnThis is the direct vs. indirect online distribution data. rnIn addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international intercity bus products. rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. rnThis will help companies realise how the bus sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
FULL North American Online Travel Report 2009
rnrn rnrnThe North American Online Travel Report 2009 includes a large volume and depth of statisti…
It is revealed that North American travellers are spending more money over the Internet at the moment, despite negative growth expected for total travel spend. This means that the online travel market has been withstanding some of the impacts thrown about by the current economic climate. Travel companies are urged to put solid strategies in place to capitalise on predicted shifts in the market.The North American Online Travel Report 2009 includes a large volume and depth of statistics that will enable travel & tourism organisations to take their online strategies to the next level. \r\nThe report is packed full of: \r\nrnOriginal EyeforTravel Research data to enable informed business decisions \r\nIn-depth strategic analysis and detailed trends \r\nMarket values and trends for: Airline, Hotel, Car Rental, Cruise, Rail, Bus, Package Tour and Online Travel Agents \r\nThe first ever detailed look at travel distribution for domestic and outbound travel to enable targeted and effective strategies \r\nAn understanding of travel consumer behavior in the US & Canadian markets \r\nThe productivity and penetration of online/offline channels - for each country, each sector and domestic/outbound markets \r\nThe role and significance of online intermediaries - for each country, each sector and domestic/outbound markets \r\nOver 180 tables and charts \r\nOver 230 pages of invaluable content to ensure travel is sold more effectively in 2009 and beyond \r\n \r\nThe report is ideal for companies currently involved with the North American region or for those looking to target USA or Candian travellers. Readers may include: \r\nTravel suppliers e.g. airlines, hotels, car rental, cruise, rail, bus \r\nTravel intermediaries e.g. travel agents, tour operators \r\nGovernments tourism organisations \r\nConsultancies and media agencies \r\nAnyone with a need to understand how and where USA & Candian travel consumers buy the different travel products
Airline Online Distribution Focus North America 2009
 rnThis report focuses on the Airline sector of the North American travel market and is based on an…
rnrnThis report focuses on the Airline sector of the North American travel market and is based on an in-depth statistical analysis that investigates purchasing channels of the US and Canadian travel consumers. rnHistorical, current and forecasted data has been developed and detailed trends can be seen from 2002 and forward to 2012.rnReaders will have access to figures showing online vs. offline distribution trends in these travel markets and the airline sector specifically. They will also have a clear understanding about the role of online intermediaries for airline ticket sales over the past few years and how this is expected to change over time. This is the direct vs. indirect online distribution data. In addition, readers will also have access to the exclusive data that identifies diverse distribution patterns within the North American travel markets and therefore be able to identify the implications of differing consumer behaviour between purchasing domestic and international airline products.rnAs we believe it is important to put it all into perspective, included in the report is also a BONUS statistical overview analysis of the North American travel market in its entirety. This will help companies realise how the airline sector is performing within the gross and online travel markets as a whole and provide insight into how the sector is operating comparatively in terms of distribution trends now and in the future.
Do you want sell more travel in 2010? 6 areas I feel you need to focus on Tim Gunstone, Managing Director, Eyefortravel
Social Media, online marketing and channel management. facebook, affiliate, Twitter, Yelp, Trip adv…
Somehow despite scared CFOs and minimal investment, brave marketing and distribution execs have innovated in the online and mobile channel with phenomenal success. in November 2009 we reported how Hilton, one of the world's biggest travel companies reported a ROI of 44 to 1 from its mobile web investments! This is in the face of the global travel industry shrinking by over 2%. This stuck me as being incredibly important. It demonstrated that while the travel may not have grown over the last 2 year, it has evolved enormously.

Presentations and conference slides

Ensuring Visability In The Right Place At The Right Time, Barbara Pezzi,Web Marketing, Swissotel Hotels and Resorts Stephan Bosman, COO, Zoover Gilbert Reveillon,Director, LaSer Gerry Samuels,Executive Director, Mobile Travel Technologies - Travel Distrib
Barbara Pezzi Stephan Bosman Gilbert Reveillon Gerry Samuels…
User Generated Content and Social Marketing Trends
Diane Clarkson, travel analyst, jupiterresearch, customers, baby-friendly hotel, user-generated cont…
Diane Clarkson, Travel Analyst of JupiterResearch discusses why user-generated content is important to your customers.
The role of revenue management in Emirates Palace
Hans Olbertz, Emirates Palace, Emirates, Tourism Authority, Tourism, Abu Dhabi, business, Seasonalit…
Hans Olbertz, General Manager for Emirates Palace talks about the role of revenue management in Emirates Palace
Tailoring Website Content to Satisfy Different Cultural Needs
Dan O'Sullivan, Translations.com, globalization, website content, GlobalLink, Travel Practice Group,…
Dan O'Sullivan, Director of Sales EMEA at Translations.com, discusses the importance of globalization.
CRM In Travel 2007
JetBlue Airways, Vicky Stennes, air travel, low fares, customer service, TrueBlue, Best Cellars, Dun…
Vicky Stennes, VP Inflight Experience at JetBlue, discusses JetBlue's mission to bring humanity back to air travel.
How to Grow and Maintain Your Ancillary and Merchandising Revenue Through the Mobile Channel, John Styers, President, Moblico - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Attracting and Converting Traffic
jonathan kirsten, thinkingfish, searchers, wexas, traveller, travel products, channels, market place…
Jonathan Kirsten, Projects Manager of thinkingfish discusses how to get seen in the world of canny sophisticated searchers.
The Future of Revenue Management Revenue And Pricing Strategies Conference - James Bain, Head of Revenue Management, Cross Country Trains (Arriva) - Travel Distribution Summit Europe 2009
James Bain…
Debate - Social Media Strategy - Set the right goals, budget and resources and avoid the pitfalls - Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways- Paul Harrison, CEO, Carve Consulting - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Online Marketing Strategies in Travel / Social Media Strategies in Travel
Meet the innovators in online travel marketing at one event with two great conference tracks, Online…
Sales and marketing in Travel Europe Summit 2008. Learn from:
Social Media Strategy - Set the Right Vision, KPIs and Strategy for Your Business - and Make it Happen - Del Ross, VP Sales & Marketing, InterContinental Hotel Group Social Media for Travel Strategies USA 2010
Social Media Strategy - Set the Right Vision, KPIs and Strategy for Your Business - and Make it Happ…
The event consisted of the following speakers and covered the following
Travel Consumers in a Web2.0 World
ken leeder, realtravel, consumers, web 2.0, environment, social media, buying cycle, travel, travel …
Ken Leeder, CEO of RealTravel discusses how consumers are behaving in a web 2.0 environment and how social media is impacting their buying cycle.
Internet travel technology
Netviax, JetMar, Jean Paul Beer, Mobissimo, Google, software, POLICIES, AGENTWEB, POWERPRICER, FLIGH…
Jean Paul Beer, President of JetMar-Netviax
OTAs as a Distribution Channel
Rob Rosenstein, Agoda, OTA, online travel agents, Priceline.com, hotels, research, travel, marketing…
Rob Rosenstein, COO at Agoda, presents 10 Insider Secrets to making OTA relationships work.
Pricing
Stefan Wolf, Shangri-La, Hotels, Resorts, Revenue, Management, Strategy, Optimization, Biz Mix, accu…
Stefan Wolf, Director of Revenue Management at Shangri-La Hotels and Resorts discusses pricing
Using Mobile and Making it Pay Making our Product Available Anywhere, Anytime
matt jerwood, wayn, mobile, product, social network, travel, lifestyle, community, travellers, onlin…
Matt Jerwood, Director of Business Development of WAYN discusses why mobile is interesting.
The opportunities and challenges of mobile travel marketing and distribution
Gerry Samuels, Mobile, Travel, Technologies, company, Russia, Travel Services, Travel Suppliers, Air…
Gerry Samuels, Founder and Executive Director for Mobile Travel Technologies discusses The opportunities and challenges faced in mobile travel marketing and distribution
Optimize your CRM strategy and retain customers
Tim Prunk, Vistrio, Market, Data, Acquisition, Enhancement, Segmentation, Personicx, Propensities, W…
Tim Prunk, CEO of Vistrio talks about Optimizing your CRM strategy and retaining customers
Keeping ahead in rapidly changing online market
Antonio Batanero, Sol Melia, experience, seduce., Tempt, tease, Identify, Desires, Emotions, Senses,…
Antonio Batanero, Director of Online Marketing & Sales at Sol Melia discusses how to build your brand in an ever changing online market
eCRM strategy in travel & hospitality
Max Starkov, Hospitality, e-Business, Strategies, Voice, Users, Reservations, CRS, Brand, Major, tec…
Max Starkov, President & CEO of Hospitality e-Business Strategies discusses how to optimize your CRM strategy and retain customers
How to Take Advantage of Travel Comparison Sites: Optimizing Meta-Search in Your Distribution Strategy, Tammy Peter, VP Channel Management, Wyndham Hotel Group - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Sales and Marketing in Travel Asia Pacific 2008
International scope, unrivalled quality - proven ROI, Sales and Marketing in Travel Asia Pacific 200…
International scope, unrivalled quality - proven ROI. Learn from:
Create and Maintain Profitable Distribution Partnerships with the latest technology
philippe garnier, hilton hotels, technology, hotel distribution, hotel, postal system, reservation s…
Philippe Garnier, Senior Director - Distribution Sales of Hilton Hotels says "technology is at the heart of hotel distribution".
Thoughts on Metasearch
Scott Ohman, Cathay Pacific, bookers, Lookers, critical, internationally, cities, networks, Offline,…
Scott Ohman, Manager of eBusiness at Cathay Pacific shares his thoughts on metasearch
Best Practices to get the Highest ROI on Your Social Media Initiatives - Brian Boland, Manager, Direct Response Solutions, Facebook - Social Media for Travel Strategies USA 2010
Best Practices to get the Highest ROI on Your Social Media Initiatives - Brian Boland, Manager, Dir…
The event consisted of the following speakers and covered the following
Maximise customer spend on your website
Niki Van Wijk, Transavia, maximise, website, retailing, packaging, Ambition, start-ups, brokers, bra…
Niki Van Wijk, Head of e-Commerce at Transavia explains how to maximise customer spend on your website
Dynamic pricing through yield management
Dimitris Hiotis, TUI UK, third, capacity, centre, call, virtual, stores, retail, Fleet, destinations…
Dimitris Hiotis, Senior Consultant at TUI UK discusses dynamic pricing through yield management
What are the Best Ways to Forecast in an Economic Downturn?
Wilhelm Weber, WorldHotels, revenue forecasting, RMS, revenue management, hotel, accommodation, book…
Wilhelm Weber, Director Performance & Revenue Optimisation at WorldHotels, asks whether you are finding that all forecasting tools are failing or have
HolidayIQ
India, HolidayIQ, information site, hotels, destinations, travel suppliers, SEO…
Hari Nair, Founder and CEO of HolidayIQ, discusses India's first "information site" for vacationers.
Distribution and LC phenomenon of air travel in the CEE region
Vaclav Honek, Czech Airlines, phenomenon, Distribution, growth, Key Market, potential growth, tradit…
Vaclav Honek, Director of Reservation, Distribution and Tariff Systems at Czech Airlines discusses distribution and LC phenomenon of air travel in the CEE region
Optimise Your Distribution Strategy - Trim the Fat From Your Multi-Channel Mix - Pannel debate - Travel Distribution Summit Asia 2010 - Martin Symes Cyril Ranque Wilfred Fan
Optimise Your Distribution Strategy - Trim the Fat From Your Multi-Channel Mix - Pannel debate - Tra…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Travel Search
Ivan Sevostianov, Webprojects, search optimisation, search, travel, travel search, online booking, s…
Ivan Sevostianov of Webprojects, discusses search optimisation and travel search techniques.
Data management for distribution, sales and marketing
Chris Amenichi, Continental Airlines, purchases, transactionsvia, SUMMIT, transactions, web, commodi…
Chris Amenichi, Sr Director International Distribution Planning & E-Commerce at Continental Airlines talks about data management for distribution, sales and marketing
Integrating CRM with Pricing and RM
The Venetian, Rom Hendler, CRM, data warehouse, revenue management system, RM, loyalty progamme, hot…
Rom Hendler, Vice President of Strategic Marketing at The Venetian, explains how to provide the right product at the right time at the right price to the right customer.
CRM & revenue management in NH Hoteles
Frank Komen, NH Hoteles, CRM, Loyalty, Strategy, Future, structured, Quality, retention, consistentl…
Frank Komen, Revenue Manager for NH Hoteles discusses CRM and revenue management
Towards Sustainability
Kapawi, eco, Paul Bennett, Context Travel, National Geographic, sustainable tourism, travel, tourism…
Paul Bennett - founder of Context Travel, writer for National Geographic and panelist, National Geographic Sustainable Tourism Initiative - explains how a search for authenticity leads travelers to sustainable tourism.
Profitable loyalty programs
Ryan Green, Customer, trips, miles, Award, Southwest, competitive, Advocacy, Frequent Flyer, maximiz…
Ryan Green from Southwest Airlines talks about profitable loyalty programs
Les activitésdu groupe
Pierre Alzon, Lastminute.com, sabre, Cruise Lines, Car Rental, Agencies, HotelsS, Airlines, multican…
Pierre Alzon, directeur général de Lastminute.com discute Les activitésdu Groupe
Future of Revenue Management
James Bain, revenue management, Cross Country Trains, Arriva, retail, travel, credit card…
James Bain, Head of Revenue Management at Cross Country Trains (Arriva), discusses retail versus travel.
What is Peak Oil and how could it impact the travel industry
Karl Skerstins, FCm Travel Solutions, OPEC, Sadad al-Huseini, oil, cheap, decreasing, Discovery, Pro…
Karl Skerstins, Manager, FCm Travel Solutions discusses Peak Oil and how it could impact the travel industry
Using Video Content as a Sales Tool
David Chambat, TVtrip.com, travel website video, travel, video content, sales, hotel video-guide, on…
David Chambat, VP Asia Pacific at TVtrip.com, explains why video on a travel website has gone from a “nice to have” to a “must”.
Enhancing Your Web Content To Improve Quality Traffic And Increase Conversion Rates - Gary Mayger, Sales Manager, RightNow Technologies - Travel Distribution Summit Europe 2009
Gary Mayger…
How to build the perfect travel app, Presented at the Travel Distribution Summit Europe in 2010 by Miriam Warren Yelp
How to build the perfect travel app, Presented at the Travel Distribution Summit Europe in 2010 by …
Yelp currently has over 10 million reviews and had more than 30 million visitors to the site in the last 30. The local reviews cover everything from hotels to hairdressers. The Yelp app has headed the travel app category and is available across all platforms.
How to increase your E-mail marketing sales
High-quality, Newsworthy, Actionable, Accurate, Reliable, publications, Newsflash, Content Standards…
Shirley Tafoya, President of Travelzoo (North America) discusses how to increase e-mail marketing sales by focusing on the user
How Will Mobile CRM Develop? Koen Bavinck, Sales Manager, Sound of Data - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Session 3 - Create successful partnerships: Understand how to build strong, mutually beneficial partnerships, Ancillary Revenue And Partnerships Conference - Iain Hildreth, Director of Marketing, The Trainline - Travel Distribution Summit Europe 2009
Iain Hildreth…
Converting online "Lookers" to "Bookers"
Mo Bulbrook, Cheapflights, Converting, Lookers to Bookers, purchase, immediate, browse, convert, av…
Mo Bulbrook, Head of International at Cheapflights talks about converting online "Lookers to Bookers"
Competing On Price To Stimulate Demand
puneet mahindroo, taj hotels, resorts and palaces, price, stimulate demand, revenue management, glob…
Puneet Mahindroo, Corporate Director of Revenue Management & Global Distribution of Taj Hotels, Resorts & Palaces discusses customer buying behaviour.
Meeting the Needs of Today’s Canny and Sophisticated Searchers
ray mason, travel.co.uk, metasearch sites, travel agent, customer, technology, flights, hotels, pack…
Ray Mason, Manager of Travel.co.uk discusses the comparison and metasearch sites.
Segmentation strategy
Rachel Ryerson, Hawaii, French, Polynesia, Starwood, Hotel, Resorts, Worldwide, Segmentation, Demogr…
Rachel Ryerson, Director of Field Marketing for Hawaii and the French Polynesia at Starwood Hotel and Resorts Worldwide discusses segmentation strategy
The Future of Revenue Management
Horatiu Tudori, Academic Sector, Albert Einstein, trends, research, Risk, Applicability, Development…
Horatiu Tudori, Head of Academic Sector for Ecole Hôtelière de Lausanne talks about the future of revenue management
The key to a successful mix
Marko Vojkovic, Adriatica.net, Group, successful, Croatian, online, leader, SPECIFIC, NICHE, web, im…
Marko Vojkovic, President of the Board at Adriatica.net Group discusses central & eastern European markets & the key to a successful mix
Travel search marketing landscape
Bob OKeefe, AAA National, magazines, phone, guides, Printed, Information Consumers, members, sources…
Bob OKeefe, Managing Director of Strategy and Plans at AAA National discusses the travel search marketing landscape
Creating Successful Partnerships
Iain Pringle, The Mileage Company, British Airways, partnerships, schemes, airmiles, BA Miles, BA Ex…
Iain Pringle - Head of Customer & Loyalty, The Mileage Company, British Airways - explains how schemes can be defined by the strength and role of partnerships.
Distribution Across Asian Markets
raphael saw, jetstar asia, valuair, opportunities, challenges, asia, mobile phone users, travel agen…
Raphael Saw, Head of Commercial of Jetstar Asia/Valuair discusses opportunities and challenges in asia.
Revenue management and pricing in travel
Lars Sandström, SAS Grouprevenues, shares, profitability, Quality, economy, business, Rebookable, u…
Lars Sandström, Director of Strategic Pricing at SAS Group talks about RM and pricing in travel
Indonesia Mobile Travel
Eka Ginting, indo.com, strategic, banking, Economics, services, location, hotel, code, channel, mobi…
Eka Ginting, CEO of indo.com talks about Indo.com’s experience with Indonesia Mobile Travel
Loyal to the Loyal
rodrigo cobo, sabre, mexico, principales retos, necesidades de los clientes, reinvención del GDS, t…
Rodrigo Cobo, General Manager Mexico of Sabre confero industria: retos y oportunidades.
Implementing Social Media Strategies Which Allow You To Take Advantage Of Emerging Opportunities In a Cost Effective Manner
Isaac Gerstenzang, Destination Hotels & Resorts, social media, internet, market building, brand buil…
Isaac Gerstenzang, Corporate Director of E-Commerce of Destination Hotels & Resorts tells us about the role of social media and the internet.
Travel Distribution Central and Eastern Europe 2008
Increase Gross Profit Through Test Engagement, Travel Distribution Central & Eastern Europe 2008, Ho…
Central and Eastern Europe's annual event for Travel Distribution professionals. Learn from:
Putting Yourself In Front Of Your Customers - How To Ensure Visability In The Right Place At The Right Time, At The Right Price Online Travel Strategies Conference: - Barbara Pezzi, Director Web Marketing and e-Commerce, Swissotel Hotels and Resorts - Tra
Barbara Pezzi…
Speaking with a single global voice
Max Yousaf, EMEA, OctopusTravel, Proposition, Delivery, Promise, Online, Colourful, Flexible, Friend…
Max Yousaf, Head of Sales, EMEA at OctopusTravel.com discusses speaking with a single global voice
Turbo-Charge Your Online Marketing Initiatives
spending my time, above everyone, stick, get money, sell, Thousands of options, Forrester’s Method…
Cassandra Jeyaram, PhD, Social Marketing Manager for InterContinental Hotels Group discussing the power of social media to
Data driven sales & marketing
Peter Pohlschmidt, Qatar airways, E-commerce, interesting, know, Donald Rumsfeld, Skytrax, 5-star, R…
Peter Pohlschmidt, Manager of E-commerce for Qatar airways discusses data driven sales & marketing
Managing for Profit in a Crisis
Chethan Sharma, Simon Kucher, profits, pricing, marketing and strategy consulting firm, pricing cons…
Chethan Sharma, Director at Simon Kucher, explains why profits and pricing discipline go hand-in-hand.
Travel Futures
EyeforTravel Conferences, How to create and grow your business in times of changing customer percept…
Grow your business in times of changing perceptions, legislation and costs.
Peak Oil
Karl Skerstins, FCm Travel Solutions, Peak Oil, travel industry, deepwater systems, oil shortage, OP…
Karl Skerstins, Manager at FCm Travel Solutions, explains what Peak Oil is and how it affects the travel industry.
The Distribution Landscape: Who\'s Running the Show Now - Suppliers or OTAs? - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Rate Parity, Transparency and Rate Integrity
Maunik Thacker, revenue management, Venetian Macau Ltd, hotel rates, RevPAR, GOPPAR, Gross Operating…
Maunik Thacker, Executive Director of Revenue Management at Venetian Macau Ltd, discusses adding value to products rather
CRM Technologies and Distribution Strategy
jackie douglas, voyages hotels & resorts, customer segmentation, website, customer communication, cr…
Jackie Douglas, General Manager, Distribution and Pricing of Voyages Hotels & Resorts discusses why you should address customer segmentation issues and personalise the customer website experience.
How To Manage eCRM Initiatives and keep the Customer Loyal
michael rhodes, leger holidays, ecommerce, customer, ecrm, management, customer relationship, compan…
Michael Rhodes, eCommerce Manager of Leger Holidays discusses how to keep the customer satisfied.
Can we Sell More Product, More Often?
paul furner, travel republic, growth opportunities, sell, product, supply chain, markets, online mar…
Paul Furner, MD of Travel Republic discusses growth opportunities.
CRM and the Guest Experience
Rachel Ryerson, Starwood, meridian, western, sheraton, responsibility, positive, experiences,Natural…
Rachel Ryerson, Field Director Marketing and CRM, Starwood Hotels and Resorts Worldwide discusses CRM and the guest experience
Which Technologies can Help you Sell Direct to Your Customers?
francois lebrun, airfrance, klm, communication, customers, emails, airline, newsletters, competitive…
Francois Lebrun, UK and IE Direct Sales Manager of AirFrance KLM discusses why you need new tools to prevent communication overload for customers.
RM techniques are deployed by low cost travel suppliers
Brendon Weir, IDeaS Revenue Optimization, , optimise, revenue, Independent, solutions, worldwide, RM…
Brendon Weir, Director of Sales at IDeaS Revenue Optimization discusses revenue management and what RM techniques are deployed by low cost travel suppliers
Twitter and the Rise of Micro-blogging - What Are the Implications for your Travel Business? - Tom Romary, CEO, Yapta.com - Social Media for Travel Strategies USA 2010
Twitter and the Rise of Micro-blogging - What Are the Implications for your Travel Business? - Tom R…
The event consisted of the following speakers and covered the following
Improving the Online Experience for Your Customers
john lambe, openjaw, opentravel, selling online, revenue, flights, calenders, dynamic packages, cach…
John Lambe, CTO of Openjaw Technologies and Vice-Chairman of the OpenTravel Board of Directors discusses selling online and the four things to consider.
Brand Integrity / Price integrity: how do you avoid the ignorance driven price war? Revenue And Pricing Strategies Conference - Henrik Reimers, Regional Revenue Manager, Choice Hotels Scandanavia - Travel Distribution Summit Europe 2009
Henrik Reimers…
Drive Traffic to Your Site with a Comprehensive Social Search Marketing Strategy
mark starkov, hospitality ebusiness strategies, social media, search engines, internet marketing, di…
Mark Starkov, President & CEO of Hospitality eBusiness Strategies discusses social media vs search engines.
Where to Invest and on What?
brian pratt, starwood hotels and resorts, travel products, money, selling, invest, branded lifestyle…
Brian Pratt, VP e-Commerce EMEA of Starwood Hotels and Resorts discusses which travel products will be making the money next year and how they will be selling them.
How Can You Make Your Marketing Budgets Work Even Harder?
Ted Schweitzer, La Quinta, Cross media, mix modeling, budgeting tool, planning tool, meta search, so…
Ted Schweitzer, VP eCommerce of La Quinta demonstrates how we drive revenue and build brands.
Does a single pricing strategy ever optimise revenue?
Calum Russell, EasyHotel, franchising, Concept, Budget, Clean, consistent, safe, low cost, Central, …
Calum Russell, Commercial Director for EasyHotel discusses whether a single pricing strategy ever optimises revenue
Travel Distribution Summit Asia 2010 - FULL AUDIO ACCESS TO SLIDES AND AUDIO
Travel Distribution Summit Asia 2010 - FULL AUDIO ACCESS TO SLIDES AND AUDIO…
Understand how the Asian online travel, revenue management and distribution partnerships are developing in 2010. Know who is investing and innovating in this vital region.
Where does CRM Fit in the Organisation?
vicky elliot, global hotel alliance, organizational structure, crm strategy, crm, functional team, r…
Vicky Elliot, Director of Marketing Services of Global Hotel Alliance asks "what organizational structure and
Web content
Mark Schroeder, Home&Abroad.com, content, targeting, emotional, delivered, sensitive, intelligence, …
Mark Schroeder, CEO of Home&Abroad.com discusses web content & ROI
Mobile Content that Sells Adam Healey, CEO, hotelicopter - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Realising the "Search" potential
Craig Hewett, Personalization, PhoCusWright, positive, attracting, Growth, Qualified, Capture, Contr…
Craig Hewett, Founder and Chief Marketing Officer of Bezurk talks about the "Search" potential
Successful ancillary revenue strategies
Steven Greenway, Sky Europe, Airline, Anvillary, Successful, Strategies, Insurance, parking, car hir…
Steven Greenway, Chief Commercial Officer at SkyEurope talks about successful ancillary revenue strategies
Tailoring Website Content to Satisfy Different Cultural Needs
Edward Perry, Worldhotels, website content, search engines, video content, third party content, soci…
Edward Perry, Senior Director of E-Commerce at Worldhotels, discusses how content will either build your business or destroy it.
Tour Operators and Travel Agents
Vitaly Golovchenko, Metatek, online distribution, marketing, marketing strategies, Tour Operator, Tr…
Vitaly Golovchenko of Metatek, discusses on-line distribution and marketing strategies.
Travel Distribution Summit Asia 2007
Steve Pinchuk, Corporate VP Revenue Management, Harrahs Entertainment, The expanding empire of the G…
Asia's quintessential event for marketing, technology and pricing executives. Learn from:
Spotlight on Trip Planning Tools: What Role do They Play in the Customer Buying Cycle? Gregg Brockway, Co-Founder & CEO, TripIt - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Expert Advice on Setting the Right Prices for the Right Customer at the Right Time: Should You Respond to the Elasticity of Demand by Reducing Prices? Melissa Skluzacek, Director of Revenue Management, Midwest Airlines - Travel Distribution Summit USA 200
Melissa Skluzacek…
Consumer-Centric revenue management strategy to boost revenue
Dan Martin, Channel Islands, British Airways, holidays, hotels, Airlines, rewards, leisure, travel, …
Dan Martin, Head of Customer Insight at Airmiles discusses Consumer-Centric revenue management strategies to boost revenue
International Hotels: Adapting to Japan
joseph otsu matsuo, hyatt hotels and resorts, japanese booking engine, international hotels, japan, …
Joseph Otsu Matsuo, Director of Sales-Japan of Hyatt Hotels & Resorts discusses the japanese booking engine.
Using Mobile and Making it Pay
matt jerwood, wayn, product, mobile, global, members, web, communicate, travel, travellers, travel b…
Matt Jerwood, Director of Business Development of WAYN explains how to make your product available anywhere, anytime.
How do you get the balance right between scale & speculation
Thies Rheinsberg, TUI AG, Priceline.com, Lastminute.com, Expedia Inc, airline, call centre, internet…
Thies Rheinsberg, Director of Corporate Strategy at TUI AG explains how to get the balance right between scale & speculation
Travel Distribution Central and Eastern Europe 2007
Soren Langelund, Industry Expert, Analyzing & Predicting Consumer Behaviour in the CEE Region, An an…
Eastern Europe's first event for travel distribution professionals. Learn from:
Ancillary Revenue in Travel 2008
from Executive briefings the leading ancillary revenue experts, Ancillary Revenue 2008, Steven Green…
Executive briefings from the leading ancillary revenue experts. Learn from:
Revenue Management and Forecasting
fernando vives, xotels ltd, revenue management, forecasting, recession, hotel performance, segmentat…
Fernando Vives, Director de Desarrollo de Negocio of Xotels Ltd - Revenue Management consultancy discusses hotels on offer.
Holy Grail Or Poisoned Chalice?
David May, Margin, Product, Categories, Dell, IBM, B2C, critical, experience, Guidance, management, …
David May, General Manager Marketing and PR at Jetstar discussing the growth of "search"
The Future of Online Travel Distribution in Russia and CIS
Yury Nosov, Natalie-tours, travel distribution, Russia, CIS, travel in Russia, online travel, travel…
Yury Nosov of Natalie-tours, discusses the changing relationship between suppliers, intermediaries and 3rd party.
China Payment Overview
William Bao Bean, softbank china, india holdings, ota, customer, china, payment, internet, ecommerce…
William Bao Bean, Partner of Softbank China and India Holdings discusses OTA customers rising in China.
Brazilian tourism
Flavia Matos, EMBRATUR, GOALS, GROWTH, return, Recommend, loyalty, kindness, Beach, Sun, Nature, Rec…
Flavia Matos, Manager of Business Tourism at EMBRATUR (Instituto Brasileiro de Turismo – Brazilian Tourist Board) Ministério do Turismo discusses Brazilian tourism
New Markets and Distribution Trends
doug hunt, europcar asia pacific, booking systems, asian market, distribution trends, new markets, o…
Doug Hunt, Executive Director Asia of Europcar Asia Pacific discusses the booking systems in the asian market.
What is it? Is it just a theoretical dream? How do we get there?
Aaron Sugarman, TUI Travel, TUI UK Mainstream, TUI, Thomson, First Choice, Leisure, Travel, Thomson.…
Aaron Sugarman, Head of Pricing Development at TUI UK discusses total revenue management
Direct Distribution – Strategy and Technology
john lambe, openjaw technologies, direct distribution, travel distribution solutions, travel company…
John Lambe, CTO of OpenJaw Technologies asks "what counts as direct distribution?"
Ancillary Revenue 2.0 promoting non-core product offerings across multiple customer touchpoints, Presented at the Travel Distribution Summit Europe in 2010 by Stephane Charbonneau EuropAssistance
Ancillary Revenue 2.0 promoting non-core product offerings across multiple customer touchpoints, Pre…
Pushing ancillary products during the booking path on your website is clearly an effective way to up-sell and cross-sell to your customers. However, to maximise ancillary spend, you should be looking at targeting offers throughout the research, buying and travelling cycle. This session will explore the ways customer touchpoints such as email, newsletters, social media and mobile can be used to increase customer spend both pre-and post sale. What conversion rates can you expect from different customer touchpoints?Match the product to the channel which products sell best at which point in the customer life-cycle?Opportunities in mobile: understand how to up-sell, cross-sell and provide excellent customer service to customers on the move
Total revenue management in practice - Linking top line RM/pricing strategies to bottom-line profits, Presented at the Travel Distribution Summit Europe in 2010 by Louis Du Plessis Virgin Atlantic
Total revenue management in practice - Linking top line RM/pricing strategies to bottom-line profits…
The era has ended when revenue management stands alone as a tactical approach to inventory management. With the right technological and management support, forward thinking travel companies are integrating revenue management into all aspects of their businesses, from marketing, to sales to operations. Smart companies are using revenue management to consider total revenue contributions, including ancillary revenues, to maximize spend per customer and focus on the most lucrative ones! Understand how revenue management is evolving into a holistic discipline encompassing pricing, distribution, marketing and CRM Customers remember value rather than price. How can revenue managers use their influence to promote value whilst maintaining price points? To what extent should the strategic revenue manager be concerned with costs? Assess the growing role revenue managers play in cost reduction and profit optimisation?How can travel companies successfully integrate the pricing and sale of ancillary products and services into their revenue management strategy?
Keynote Presentation: Disney, Presented at the Travel Distribution Summit Europe in 2010 by Nobert Stiekema Disney
Keynote Presentation: Disney, Presented at the Travel Distribution Summit Europe in 2010 by Nobert …
In an industry that always strives to cut distribution costs, Disney, one of the world's best known resorts and brands, explains why conversion is in the centre of its sales and distribution strategy. In this fascinating presentation, you'll learn how Disney manages its sales force and marketing teams to maximise conversion.
Managing Revenue in a down market
Chris Silcock, Hilton International, challenge, Commercial, hotels, Management, SUCCESS, Distributi…
Chris Silcock, VP of Revenue Development at Hilton International talks about managing your revenue in a slower market
Dynamic Packaging
Steven Greenway, Virgin Blue,Wotif, Webjet, Thomas Cook, Expedia, Travelocity, Orbit, Hybrid, Homoge…
Steven Greenway, Head of eCommerce at Virgin Blue discusses dynamic packaging
Leave customers feeling they have made the right choice
Peter Schinasi, Ebay, HSBCA, Brilliance, BA, British Airways, right choice, recommend, passion, prid…
Peter Schinasi, Director of Relationship Marketing for British Airways discusses value for customers in order to justify premiums
Travel Distribution Summit Asia 2008
Asia's annual meeting place for the leaders and innovators of travel distribution & product sales, T…
Asia's annual meeting place for the leaders and innovators of travel distribution and product sales. Learn from:
Best Practices to get the Highest ROI on Your Social Media Initiatives - Fiona Ashley, Director of Marketing, Travelmuse - Social Media for Travel Strategies USA 2010
Best Practices to get the Highest ROI on Your Social Media Initiatives - Fiona Ashley, Director of…
The event consisted of the following speakers and covered the following
Pasado Presente Futuro
santiago huertas, iberostar, revenue management, e-distribution, distribución con partners, cliente…
Santiago Huertas, Ventas Online, Back Office Manager of Iberostar discute revenue management & e.distribution.
Impact of Commission Capping and E-commerce
zinan liu, hrg, distribution channel, corporate sector, commission capping, e-commerce, hotel-travel…
Zinan Liu, Director of Sales & Account Management of HRG discusses the overview of distribution channel in the corporate sector.
Reigniting the sales debate
Shannon Knapp, Mirvac Hotels, Resorts, sales debate, direct, indirect, budget, experience, pooled, E…
Shannon Knapp, Group Revenue & Distribution Manager for Mirvac Hotels & Resorts talks about the sales debate, direct vs indirect
Hotel Distribution Strategy
online distribution database, Pegasus Solution, Mikhail Ushakov, Nota Bena, Hotels.su, GDS, ADS…
Mikhail Ushakov of Nota Bena - Hotels.su, discusses the next generation in sales and e-marketing techniques.
The Luxury Experience
Terry Kane, Jumeirah Group, content strategy, hospitality industry, online users, digital marketing,…
Terry Kane, Digital Marketing Director at Jumeirah Group, deals with content and how the customer is king.
How User-Generated Content is transforming travel
Ken Leeder, RealTravel, Organized, destination, Editors, blogs, family, friends, detailed, experienc…
Ken Leeder, CEO of RealTravel explains how User-Generated Content is transforming travel
The impact of revenue management decisions on customers’ attitudes and behaviours
Rania El Haddad, University of Surrey, Conclusions, CRM, Studies, Research, Focus, Presentation, Dec…
Rania El Haddad, PhD, a Researcher at the University of Surrey discusses the impact of revenue management decisions on customers’ attitudes and behaviours
The Meta search phenomenon
Douglas Khoo, Qunar, CPC, CPM, paid, Train, stations, specifics, PPC, Blog, GroupHotel, Hotel, Cost,…
Douglas Khoo, Co-founder of Qunar explains the Meta Search phenomenon
Relationship Between Payment Choice and Incremental Business Online
David Hunter, Prepaid Services Company Ltd, paying online, eCommerce, Cash-Ticket, credit cards, deb…
David Hunter, CEO of Prepaid Services Company Ltd, discusses customers paying online.
Pricing Strategy, Price Sensitivity & How to Successfully Leverage your Brand
dominic beveridge, jda software group inc, pricing strategy, price sensitivity, brand, rm dicipline,…
Dominic Beveridge, Senior Account Manager of JDA Software Group Inc. discusses pricing strategy, price sensitivity & how to successfully leverage your brand.
Revenue management strategies
Jason Houle, Travel Solutions, Lixto Hotel, Webasto, ThyssenKrupp, Gutbrod, voss, continental, hotel…
Jason Houle, Vice President of TravelSolutions at Lixto Software talks about revenue management strategies
Provide a great hotel service that wont cost the Earth
Jan Peter Bergkvist, Scandic Hotels, sustainability, Scandic, hotel chain, Nordic, sustainability, E…
Jan Peter Bergkvist, Director of CSR and Safety & Security at Scandic Hotels discusses how to provide a great hotel service that wont cost the Earth
Innovations in Search
Brian Clark, Fly.com, travel, search, travel search, Travelzoo Inc. Property…
Brian Clark, Senior Vice President & GM at Fly.com, discusses whether we have truly seen real innovation in travel search.
Forecasting for a Purpose
brian berry, starwood hotels and resorts, revenue management, forecasting, revenue, financial report…
Brian Berry, Regional Director of Revenue Management of Starwood Hotels & Resorts discusses how forecasting impacts revenue.
Evolution and Innovation in Airline Distribution
david gross, sabre, airline, multi-channel, distribution, online, global, trips, website, airline ti…
David Gross, SVP Global Airline Distribution of Sabre discusses the value of multi-channel distribution.
New Hotel Distribution
emanuel baudart, accor hotels, internet, hotel distribution, business models, internet users, world …
Emanuel Baudart , Senior Director of Distribution & Relationship Marketing Accor Hotels South America of Accor Hotels discusses the internet revolution.
Deliver on your brand promise and build brand loyalty
Barry Biffle, Spirit Airlines, LCC, Original, Carriers, Consistent, Fuel, World, Success, Financial,…
Barry Biffle, SVP & CMO of Spirit Airlines talks about delivering on your brand promise and building brand loyalty
Social Media Strategies for Hotels
Anil Aggarwal, Milestone Internet Marketing, social media, social media plan, social media strategie…
Anil Aggarwal, CEO of Milestone Internet Marketing, discusses where Social Media Plan works best.
Service marketing strategy and the customer experience
Gary Parker, Revenue, Management, Training, Group, Strategy, Experience, elements, Price, Promotion,…
Gary Parker, President of Revenue Management Training Group discusses service marketing strategies and the customer experience
Case studies - Travel industry initiatives in mobile that are making money, Presented at the Travel Distribution Summit Europe in 2010 by Jeroen van Velzen Sound of Data
Case studies - Travel industry initiatives in mobile that are making money, Presented at the Travel …
Learn from the mobile experiences of BCD Travel, Cheaptickets, ATP What is the mobile roadmap for OTAs and TMCs Understand the business case, the features, the steps, the relevance and the context for your mobile strategyHow do you maintain and grow mobile ancillary revenue possibilities
Tour Operator Forecasting – or How to Spot the Path in the Jungle
joerg esser, thomas cook, key dicisions, forecasting approach, tour operator, marketing action, budg…
Joerg Esser, Head of Yield Management and Business Development of Thomas Cook discusses how key decisions drive the forecasting approach".
How to Take Advantage of Travel Comparison Sites: Optimizing Meta-Search in Your Distribution Strategy, Noreen Courtney-Wilds, VP Sales, JetBlue Airlines - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Debate - Driving results from your social media initiatives - What\'s the likely ROI? - Malte Siewert, MD, Trivago - Ania Smith, Head of Business Development, Eastern Europe, Expedia - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Engage your customers
Miquel Moyà Porcel, Barcelo, Personalization, Customization, Relevance, hotel chains, Urban, leisur…
Miquel Moyà Porcel , Director of Loyalty Programs and Sales Planning for Barceló Hotels & Resorts talks about engaging your customers through personalisation, customisation and relevance
Scandic - Sustainability in Practice
Jan Peter Bergkvist, Scandic Hotels, sustainability, Fairtrade, Nordic market, safety and security p…
Jan Peter Bergkvist, Director of CSR, Safety & Security at Scandic Hotels, discusses ethical sustainability - a business prerequisite.
Consumer empowerment in travel
Ian McCaig, lastminute.com, imperative, global, infinitely, assume, Easy, imagination, Inspiration, …
Ian McCaig, CEO of lastminute.com discusses consumer empowerment in travel
The True Value of “Ancillary” Revenue In Hotels
Jenn Keen,RevPOS, RevPAS, GOPAR, RevPAR, Economic, Competitive, Demand, availability, services, prod…
Jenn Keen, Divisional Revenue Manager for the UK & Ireland at the Inter Continental Hotels Group discusses the true value of “Ancillary” revenue in hotels
Going green
Daniella Meilmann, Tourism Partnership, Partnership, Solutions, HRH, ,Prince of Wales International …
Daniella Meilmann, Environmental Officer at Tourism Partnership talks about the industry going green
Future Of Distribution Across Asia Pacific
martin warner, asia pacific, carlson wagonlit travel, b2b, distribution costs, gds, customers, onlin…
Martin Warner, COO Asia Pacific of Carlson Wagonlit Travel discusses why go online business to business.
Integrating a partnership
Angus McNab,expedia, TripAdvisor, integration, Email, Special Offers, commission, Airline.com, Airli…
Angus McNab, Business Development Director at Expedia Distribution talks about integrating a partnership
Feeding Customer Data Into Your CRM Initiatives
francesca ecsery, cheapflights, customer data, website, emails, worldwide, email response rate, cust…
Francesca Ecsery , General Manager UK of Cheapflights discusses how capturing customer data from your website be used to improve relevancy.
Who is Best Placed to be the Distributor of the Future?
jerry dunn, easyjet, money, time, gds, distributor, distribution model, europe, airline, internet sa…
Jerry Dunn, Distribution Development Manager of EasyJet says "Time is money save on both".
The Future Of Travel Commerce
Martin Verdon-Roe, TripAdvisor, travel commerce, online consumers, travel research, hotel index, fli…
Martin Verdon-Roe, Head of Sales at TripAdvisor, discusses the Market, the Consumer and Partners.
Spotlight on Trip Planning Tools: What Role do They Play in the Customer Buying Cycle? Jim Hornthal, CEO, Triporati - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Sales Strategy Part One: Going Global Without Sacrificing Domestic Sales, Presented at the Travel Distribution Summit Europe in 2010 by Wendie Stone Preferred Hotel Group
Sales Strategy Part One: Going Global Without Sacrificing Domestic Sales, Presented at the Travel Di…
Differentiating your sales team from the pack: What makes a sales team stand out in an overcrowded market?Global versus local framework? Or a combination of the two? What's the optimum balance for your company? How can you help your sales team profit from currency fluctuations?Local and regional mentalities: Making the similarities - and differences - work to produce maximum results
Travel Distribution Summit Asia 2009
Online success in challenging environments, Cyril Ranque, VP Partner Services Group APAC, Expedia, O…
Low cost, high reward distribution and sales strategies. Learn from:
Analyze the Advancing Social Media Landscape - Stay Ahead of Key Developments in e-Communications, Social Media and Customer Behavior - Jeremy Jameson, Senior travel industry strategist and independent consultant - Social Media for Travel Strategies USA
Analyze the Advancing Social Media Landscape - Stay Ahead of Key Developments in e-Communications, S…
The event consisted of the following speakers and covered the followingrntopics. rnrnrnIntroduction from the event Chair LadyrnrnSusan Black, Susan Black AssociatesrnrnrnrnAnalyze the Advancing Social Media Landscape - Stay Ahead of KeyrnDevelopments in e-Communications, Social Media and CustomerrnBehaviorrnrnPorter Gale, VP Marketing, Virgin AmericarnrnVirginia Suliman, VP Websites, Hilton WorldwidernrnTed Souder, Head of Travel, Central, GooglernrnJeremy Jameson, Senior travel industry strategist and independentrnconsultantrnrnrnrnrnSocial Media Strategy - Set the Right Vision, KPIs and Strategy forrnYour Business - and Make it HappenrnrnDel Ross, VP Sales & Marketing, InterContinental Hotel GrouprnrnFlo Lugli, EVP Marketing, Wyndham Worldwidernrn rnrnrnManage the Strategic Importance of Social Media to YourrnBusinessrnrnJosh Steinitz, CEO, NileGuide & Nicole Lerner, Marketing Manager,rnNileGuidernrnrnrnLearn How to Manage Your Brand Reputation OnlinernrnJohn T. Peters, President & CEO, TripologyrnrnGeoff Donaker, COO, YelprnrnJames Zito, Director of Interactive Marketing, Morgans Hotel GrouprnrnApril Robb, Social Media Program Manager, TripAdvisorrnrnrnrnrnEffectively Use Social Media Tools to Boost Customer Engagementrn& LoyaltyrnrnAnil Aggarwal, Chariman & CEO, Milestone Internet Marketing IncrnrnLinda Palermo, Chief Revenue Officer, Joie de VivrernrnWill Aldrich, VP of Product, TripItrnrnAnthony Rawlins, MD, Digital VisitorrnrnrnrnrnIntroduction from Susan BlackrnrnrnrnBest Practices to get the Highest ROI on Your Social MediarnInitiativesrnrnBrian Boland, Manager, Direct Response Solutions, FacebookrnrnBrandie Feuer, Director of Marketing, Tropicana Las VegasrnrnFiona Ashley, Director of Marketing, TravelmusernrnHenry Harteveldt, Vice President & Principal Analyst, Airline &rnrnTravel Research Forrester Research (Moderated By)rnrnrnrnrnrnTwitter and the Rise of Micro-blogging - What Are the Implicationsrnfor your Travel Business?rnrnMichael Perhaes, Ass. VP Marketing, MGM GrandrnrnTom Romary, CEO, Yapta.comrnrnrnrnrnrnSocial Media Metrics & Meaning - Are you Tracking andrnInterpreting Your Social Media Initiatives Effectively?rnrnSam Fulton, VP Retail, Orbitz WorldwidernrnDavid Doucette, Executive Director, Internet Marketing, Fairmont RafflesrnHotels InternationalrnrnrnrnrnAt What Point in the Purchasing Cycle and to What Extent arernTravelers Influenced by Social Media? - Get the FactsrnrnJennifer Davies, Director, Content, ExpediarnrnRick Seaney, CEO, FareComparernrnrnrnrnSocial Media Content and SEO - Get the Right Content to Suit YourrnBrand & Drive Quality Traffic to Your SiternrnMark Guerette, Director of e-Commerce, Alaska AirlinesrnrnMichael B. Slone, Director Interactive Marketing, Vail ResortsrnrnrnrnThe Future of Search and the Social Web - Adding the EmotionalrnSentiment into Travel SearchrnrnYen Lee, CEO, UpTakernrnrnrnrnManage Social Networks to Gain Employee Commpany Buy-in and Build arnPositive Company CulturernrnClaire Elias, Director of eCommerce & Marketing, STA TravelrnrnBy subscribing to the Knowldge Box, for just 95 / month, you can access notrnjust all the talks avove but over 1000 peaces of unique content including rnrnrn Conference videos telling you what the names from the biggest travelrn companies are doing in the area of online travel, social media, mobile,rn distribution, technology and revenue managementrn Market Reports packed full of trends, data and analysisrnrn News features with opinion and insightrn Exclusive networking opportunities with travel industry decsion makers inrn the USA, Europe, India and AsiarnrnrnClick on the "subscribe" button on the left hand for more informationrnNOW.rnrnrnrnrn
The Future of Asian Travel Distribution
cyril ranque, asia, expedia, online travel marketplace, bookings, sites, customer reviews, tripadvis…
Cyril Ranque, Vice President of Asia Pacific Partner Services Group of Expedia discusses the world’s largest online travel marketplace.
Building a revenue management culture
Siv Forlie, Hyatt International, Hotels, Resorts, Successful, good, Revenue, evolved, Strategy, pol…
Siv Forlie, Director of RM & EAME at Hyatt International Hotels & Resorts discussing building a revenue management culture
Are You Ready for the BIG Take-Off?
Martin Stoll, Goseetell network, mobile technology, three dimensional, geographic context, social co…
Martin Stoll, CEO of Goseetell Network explains how mobile technology is three dimensional.
Innovations in Search: How is Online Travel Evolving to Meet the Demands of Increasingly Sophisticated Web Users? Anne Payne, CEO, BeDynamic - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
How the legislators could react to current payment strategies used by travel companies such as Ryanair. What payment advances should the online travel industry demand from governments?, Presented at the Travel Distribution Summit Europe in 2010 by Paul R
How the legislators could react to current payment strategies used by travel companies such as Ryana…
Will legislators move against high and confusing card payment fees? How does the airline action on payment impact on the travel trade? How do you protect yourself legally when taking CC payments from across Europe. CVC confusion, problems with data and how is the law likely to change
Distributing, Pricing and Marketing Travel in Latin America & the Caribbean
martin rastellino, despegar.com, online travel, distribution, marketing, pricing, market, technology…
Martin Rastellino, Co Founder & Chief Operating Officer of despegar.com discusses a lag in online travel adoption represents an opportunity.
Pricing for the corporate segment
Hennie Strauss, Maintenance, Relationship, Criteria, Important, Customer, Consistency, Availability,…
Hennie Strauss, Business Services Head for the Middle East at CitiGroup talks about pricing for the corporate segment
Competing in a crowded market
David Bryon, bmibaby, Competing, Low Cost Airlines, umbrella, brand, expectation, SouthWest Airlines…
David Bryon, Aviation and Media Consultant & former MD for bmibaby explains what lessons can be learnt from low cost airlines about competing in a crowded market
Travel Consumers in a Web2.0 World
ken leeder, realtravel, travel consumers, web 2.0, travel guide, plan trips, advice, travelers, dest…
Ken Leeder, CEO of RealTravel discusses What people look for in UGC.
Social Media Spend: Why we Should Consider it
walid al saqquaf, trusted places, marketing budget, social media spend, website, seo, display advert…
Walid Al Saqquaf, Co-Founder & COO of Trusted Places discusses traditional online marketing budget mix and social media spend mix.
India, unique & challenging
Noel Swain, eCommerce, Mobile Phones, Computers, Books, Music, Gifts, Electronics, Travel, India, Po…
Noel Swain, Vice President of Marketing at Cleartrip discusses the Indian market as being unique & challenging
El travel 2.0 en España y su futuro
raul jimenez, minumbe.com, problemas, usuarios, travel 2.0, espana, futuro, destino, información, c…
Raúl Jiménez, Socio Fundador y Director General, minumbe.com discute Los problemas de los usuarios.
Marketing Travel , Pricing and Distribution
bryan estep, travelocity, online travel, offline travel, growth, marketing travel, pricing, distribu…
Bryan Estep, Vice President Mexico - Latin America of Travelocity discusses the online vs offline growth of travel.
Maximising CRM Opportunities
sam samrai, national express, crm opportunities, products, resources, brand, mass production, extern…
Sam Samrai, CRM Manager of National Express says "the new landscape of business, demands new mindsets for new games".
Advanced Search Engine Marketing Tactics For Improving ROI
John Hach, Travelclick, ROI, consumer constellations, consumer, travel network, community service gr…
John Hach, Vice President, Media and Industry Relations for TravelCLICK discusses the holy grail of ROI
Danielle Courtenay looks at how to Drive Maximum Return on Your Social Media Initiatives - A Step by Step Guide to Success at the - Online Marketing Strategies USA 2010
Danielle Courtenay looks at how to Drive Maximum Return on Your Social Media Initiatives - A Step by…
Social media is here to stay and for many it's no longer just an 'add-on' but has fast become an integral part of travel companies' corporate strategies. With time and resources ever-scarce, get the low-down on what elements of social media you need to act on now. This session will deliver actionable steps that show how social media can positively impact your businessWhere should you invest in social media and why?Overcome senior management reticence - How can you convince your boss to allocate valuable time and resources to social media when direct/tangible ROI is not proven?Does social media fit all company cultures?What resources need to be allocated for social media to be effective?Why do some social media initiatives fail?Uncover social media success stories - the good, the bad and the truly innovativeSet the right vision and KPI's for your social media initiatives - Ensure social media fits into your overall corporate, marketing and communications objectivesDraw the right balance between experimentation and clear targetsTransparency is key but do you take a reactive or proactive approach? How do you manage customer expectations?Measuring ROI - With an ever-increasing level of accountability, ensure that you can prove the value of your social media campaigns
Role of the GDS in the future distribution landscape
Tore Wick, Pegasus Solutions, distribution, airlines, connectivity, functionality, METASEARCH, E-Mai…
Tore Wick, Vice President of Business Development at Pegasus Solutions discusses the role of the GDS in the future distribution landscape
Managing dynamic pricing structures
Rhett Hirko, Hyatt, International, Corporation, realistic, dynamic, trained, Lanyon, Difficult, bene…
Rhett Hirko, Director of Revenue Management Analytics at Hyatt International Corporation talks about managing dynamic pricing structures for maximum result
Brand Integrity / Price integrity: how do you avoid the ignorance driven price war? Revenue And Pricing Strategies Conference - Neil Corr, Group Revenue and Distribution Manager, Premier Inn - Travel Distribution Summit Europe 2009
Neill Corr…
The Challenge of the Shortened Booking / Reservation Window - Travel Distribution summit Asia 2010 - Tarun Lakhanpal Group Manager, Revenue Management & Distribution, The Lemon Tree Hotel Company
The Challenge of the Shortened Booking / Reservation Window - Travel Distribution summit Asia 2010 -…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Session 1 - Presentation and Debate: More than just Ancillary Revenue. Analyze how Travel sites are evolving towards becoming key retail players. Ancillary Revenue And Partnerships Conference -Arthur de Perthuis, Director, Experts Marketing - Travel Distr
Arthur de Perthuis…
Case studies - Travel industry initiatives in mobile that are making money, Presented at the Travel Distribution Summit Europe in 2010 by Bill Keen Intercontinental Hotels Group
Case studies - Travel industry initiatives in mobile that are making money, Presented at the Travel …
What has IHG learnt from their various experiments into mobile? With the number of mobile web bookings exploding for IHG, how are they positioning for growth within the mobile channel? How do you accommodate the complex landscape when you have multiple brands and almost 4,000 hotels and in nearly 100 countries? Where has IHG experimented and how has that factored into their roadmap?
Integrating SEO, PPC and display advertising
Constandina Milios, Enjoy, England, rebranding, competitive, Limited, Cost effective, Consistent, Ma…
Constandina Milios, Online Marketing Manager at Enjoy England discusses integrating SEO, PPC and display advertising
CRM in Travel USA 2008
Implementing a winning CRM Strategy, Jill Noblett, SVP Loyalty Marketing, Wyndham Hotels Worldwide, …
How to turn customer satisfaction into customer loyalty. Learn from:
How to Use Data Analytics to Maximise the Impact of your CRM strategy
thorsten purkus, hyatt international hotels and resorts, strategic elements, data analytics, crm str…
Thorsten Purkus, Director of Marketing Analytics - Europe, Africa & Middle East of Hyatt International Hotels & Resorts looks at the key strategic elements of data analytics.
Building a brand in an ever changing online environment
Chris Loughlin, Travelzoo, Europe, Changing, Dictionary.com, kind, grade, stamp, trademark, kind, gr…
Chris Loughlin, MD of Travelzoo (Europe) Ltd talks about building a brand in an ever changing online environment
Hotel Revenue Management and Pricing Middle East Conference 2008
Hotel revenue and pricing techniques to maximize bottom line, Hotel Revenue Management and Pricing M…
Revenue and pricing techniques that maximise hotel profit margins. Learn from:
Finding, Training & Retaining Talented Revenue Managers Greg Cross, Revenue Management Consultant Hilton Hotels Corporation - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
An opportunity …but very different
Don Birch, Abacus, hybrid, effective, diverse, timeframe, complex, Social, Commercial, Socio-Geograp…
Don Birch, CEO of Abacus discusses a different opportunity
Mobile Content that Sells Chris Lopinto, President & Founder, ExpertFlyer - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Establishing Cost-Effective Distribution Strategies Without Compromising Reach
Ashwin Kamlani, About Travel, hotel industry, OTA, marketing strategies, ROI, aboutanywhere.com, sea…
Ashwin Kamlani, CEO of AboutAnywhere.com, discusses the state of the hotel industry.
The GDS – A Rich Part of a Travel Agent’s Supply Chain and Business Technology
peter smith, amadeus, asian travel distribution climate, travel agent, gds, supply chain, business t…
Peter Smith, VP eCommerce of Amadeus discusses why he thinks the asian travel distribution climate is bright.
The Future of OTA’s as a Distribution Channel
shaun dubash, travelguru, ota, business development, customer, supplier marketing costs, distributio…
Shaun Dubash, VP Business Development of Travelguru says "OTA’s continue to grow customer bases and
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presented at the Travel Distribution Summit Europe in 2010 by Robert Hamilton Google
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presen…
Your customers just wont stop experimenting. Despite the recession, customers continue to change the way they interact with you. In the meantime many travel companies have slashed their research spend and so have even less of a grip on what is happening. The growth of mobile web browsing is rocketing and the social media channels continue to grow and exert uncontrollable influence. We gather social media owners, device providers and search giant Google to tell you their plans for 2010 and beyond - and two travel industry experts to question, take them task and debate how your customers buying behaviour will develop in the future.
How Do You Show Your Green Cred?
Roger Kemp, Lancaster University, green, green cred, carbon footprint, sustainable business, organic…
Roger Kemp, Director of Low-carbon MSc programme at Lancaster University, defines "green" and explains how to show your green cred.
Understanding how Customers Interact With Your Brand Online
jamie cole, hilton international, customers, company, brand, online, online channels, customer group…
Jamie Cole, VP Distribution of Hilton International says "all customers are not the same".
Enterprise Data Warehousing: Business Improvement
Wayne Miller, EMEA, Teradata, travel, transportation, datawarehouse, data integration, Airline enter…
Wayne Miller - EMEA Senior Partner, Travel & Transportation Industry Consulting, Teradata, a division of NCR - discusses the most important resource: information.
E-Commerce
Andrey Polozov-Yablonsky, Airline Expert, airline distribution, marketing strategies, marketing, B2B…
Andrey Polozov-Yablonsky at Airline Expert, discusses airline distribution and marketing strategies.
Create a Travel Company That Will Grow in a Time of Climate Change
Jasmine Hyman, The Gold Standard Foundation, sustainable development, travel, renewable energy, risk…
Jasmine Hyman, Marketing Director of The Gold Standard Foundation, explains how to have certainty in an immature market and how to contribute to both improving sustainable development and reducing climate risk.
Adapt & Update Your Revenue Management & Pricing Strategy to Profit in the Current Economic Climate, Dr. Peter Belobaba, Principal Research Scientist, Massachusetts Institute of Technology (MIT) - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
How user generated hotel reviews inspire the booking process
Helge Moser, TraveltainmentAG, inspire, hotel reviews, booking, storylines, Immense response, travel…
Helge Moser, Director of Marketing, TraveltainmentAG discusses how user generated hotel reviews inspire the booking process
Direct vs. Indirect distribution
Tomasz Moroz, Travelplanet, competition, OTA, CEE, Google, Search Engines, danger, lower prices, Avo…
Tomasz Moroz, President of Travelplanet talking about direct vs. indirect distribution and the impact is the internet having on the traditional intermediary distribution model
Revenue Management
james poole, Octopus travel, octopus, supply, demand, sale, management, conference, strategy, africa…
James Poole, Director of Global Strategy at Octopus Travel discusses revenue management
Social Media & its Impact on Brands & Business
sharat dhall, tripadvisor, india, social media, brands, social interaction, broadcasting, social dia…
Sharat Dhall, Managing Director - India of TripAdvisor discusses what social media is.
Smarter Search Strategies - Ensure you stay at the forefront of Search dam Healey, CEO & Co-Founder, hotelicopter - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Semantic Ads
Jon Aizen, Dapper,net, ads, semantic ads, marketing, advertising, online bookings, travel…
Jon Aizen, COO of Dapper.net, discusses how dynamic, intent-driven ads are driving bookings through the roof for your competitors.
Forecasting is Complex
hannes bos, millenium, copthorne hotels & resorts, revenue management, forecasting, technology, tool…
Hannes Bos, Director, Revenue Management Standards Global Sales and Marketing of Millenium & Copthorne Hotels & Resorts discusses forecasting a total revenue management perspective.
Increasing Revenues through Ancillary Sales
Chris Cheong, Berjaya Hotels and Resorts, selling points, bookings, marketing, ROI, hotels, travel, …
Chris Cheong, Director of eBusiness / Yield Management at Berjaya Hotels & Resorts, explains what ancillary sales is.
Travel Distribution Summit Latin America 2008
Latin America's best event to increase your online travel sales profitability!, Travel Distribution …
Latin America's best event to increase your online travel sales profitability. Learn from:
Hotel Distribution Experts
gretchen E minick, sol melia hotels and resorts, online travel market, mexico, latin america, consum…
Gretchen E. Minick, Director of Online Marketing, Mexico & Latin America of Sol Meliá Hotels & Resorts discusses online travel market for Mexican & Latin American consumers.
Carbon Offsets
First Choice Holidays, Jane Ashton, Holidays, Rob Stevens, Climatecare, carbon offsets, First Choice…
Jane Ashton, Head of CSR, First Choice Holidays PLC & Rob Stevens, Climatecare discuss carbon offsets, what they are and which ones work
Keeping One Step Ahead - Serving The Needs Of The Ever Evolving Online Traveller, Rod Cuthbert, Chairman, Viator, Tom Griffiths, Founder, GapYear.com - Travel Distribution Summit Europe 2009
Rod Cuthbert Tom Griffiths…
Channel Harmony
Meraj Huda, Forumline Consulting, marketing campaigns, channels, travel, tourism, IT, telecommunicat…
Meraj Huda, Founder & Principal Consultant at Forumline Consulting, discusses complimentary marketing campaigns across new channels.
Asia is different
Don Birch, Abacus, asia, travel, capabilities, capabilities, resources, bus, Social, Broad,credit, r…
Don Birch, President and CEO of Abacus discusses travel in Asia
Analyzing the Effectiveness of B2C Campaigns
Roger Wong, campaigns, B2C, Farecast, campaigns, B2C, Farecast, Sophisticated, Effectiveness, Farec…
Roger Wong, Senior Marketing Manager at Farecast discusses analysing the effectiveness of B2C campaigns
The Chinese online travel market
Pegasus, Pacific, Asian, Olivier Dombey, commission, renegotiate, guarantee, reliablecredit, infrast…
Olivier Dombey, VP of Sales and Account Management for the Asian Pacific at Pegasus talks about the Chinese online travel market
Natasa Christodoulidou, Assistant Professor of Marketing, California State University talks about how to Analyze Key New Trends in US Travel Consumer Behavior - Online Marketing Strategies 2010
Natasa Christodoulidou, Assistant Professor of Marketing, California State University talks about ho…
The downturn has had a considerable impact not only on revenues but on the behavior of travel consumers. This shift in consumer behavior is also being strongly influenced by new technological developments - altering customer expectations of your brand forever. What are you doing to ensure you are targeting consumers in the most effective way with the product they want? Get key insight on US travel consumer trends including trends in:- Package holidays Short staysFrequency of travelComparison sites, OTA's, social media tools - Where do consumers look for a bargain?Mobile technology - how ready are US consumers for mobile and how do they wish to interact?
Themes shaping the e-Travel landscape
Jake Fuller, Thomas, Weisel, Partners, LLC, e-Travel, landscape, Competition, International, Growth,…
Jake Fuller, Managing Director at Thomas Weisel Partners LLC discusses themes shaping the e-Travel landscape
Creating a successful RM culture
Jorunn Svidal, Thon Hotels, Director, RM Thon Hotels, Thon Hotels, Olav Thon Group, Olav Thon, Norwa…
Jorunn Svidal, Director Of Revenue Management at Thon Hotels talking about creating a successful RM culture
Our Guests are in control
Brian Pratt, e-Commerce, EMEA, Starwood, Resorts, Hotels, guests, control, time, second life, yahoo,…
Brian Pratt, VP of e-Commerce EMEA at Starwood Resorts & Hotels talks about their guests being in control
What is Yatra
Dhruv Shringi, Yatra, PhocusWright, penetration, ,evolution Infrastructure, liberalisation, Creation…
Dhruv Shringi, Founder of Yatra gives an overview of his company
Harder Working Marketing - Maximize ROI on a Limited Budget- Travel Distribution Summit Asia 2010 - Barbara Pezzi, Director, Webmarketing, Swissotel at Fairmont Raffles Hotel Brand
Harder Working Marketing - Maximize ROI on a Limited Budget- Travel Distribution Summit Asia 2010 - …
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Travel distribution in Eastern Europe
Slavomír Vaškovic, SkyEurope, SKYEUROPE AIRLINES, dynamic, volatile, intensive, price driven, Low …
Slavomír Vaškovic, Sales and Marketing Manager for Europe at SkyEurope talks about travel distribution in eastern Europe
Taking a look at direct vs. indirect distribution
Barbara Pezzi, Swissotel, Hotels, Resorts, Swissair, Nestlé, Raffles International, Fairmont, enter…
Barbara Pezzi, Director of E-commerce at Swissotel Hotels & Resorts takes a look at direct vs. indirect distribution
Revenue Management and Pricing in Travel Conference Europe 2007
Understand the Importance of Integrating Pricing and Revenue Management, Steve Pinchuk, President, P…
Integrate revenue management to reduce costs and maximise profits. Learn from:
Fraud & E-commerce Challenges in Asia Pacific, Travel Distribution Summit Asia 2010 - Gerald Gan, VP Business Development APAC, Global Collect Ltd
Fraud & E-commerce Challenges in Asia Pacific, Travel Distribution Summit Asia 2010 - Gerald Gan, V…
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Revenue Management in B2B online travel intermediaries
Harsha Krishnan, TUI, Hotelbeds, B2B, online, intermediaries, Traditional Fixed, measurable, sensiti…
Harsha Krishnan, Head of Strategy Management for TUI plc (Hotelbeds) discusses RM in B2B online travel intermediaries
Pricing Strategies - More an Art than a Science
rishikant singh, air india, pricing strategies, revenue management, profitability, pricing, aviation…
Rishikant Singh, AGM Revenue Management of Air India discusses how profitability should not be the only prism of pricing.
The Holistic Approach: How Do You Deliver a Consistent Message Across all Your Channels, Maximize Sales and Cut Costs? Sharon McAuliffe, Senior Director of eCommerce, Aston Hotels & Resorts - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Vacation Rental Market: Can You Cash In On a Booming Sector? Jessica Kornacki, VP Marketing, Endless Vacation Rentals - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Electronic distribution
Emanuel Baudart, America, Hotels, Accor, Internet, Future, challenges, oportunities, risks, business…
Emanuel Baudart, Senior Director of Distribution & Relationship Marketing at Accor Hotels in South America discusses electronic distribution
Tourism Industry in China: Is the Dragon Awaking?
Marcel Schneider, Tourism, China, destinations, Olympic games, Expo, competition, visa, honeymoon, m…
Marcel Schneider, CEO of TUI China talks about the growing tourism industry in China
Optimizing Multi-Channel Online Marketing
Joe Nyugen, Omniture, multi-channel, online marketing, email marketing, display ads, search, public …
Joe Nyugen, Regional Manager SEA at Omniture, explains how to be the change agent in your organisation.
Implementing and Operating a Loyalty Program
Adriana Toledo, Sol Melia, hotels and resorts, loyalty program, frequency program, marketing, CRM…
Adriana Toledo - Director Loyalty Programs, Americas Division, Sol Melia Hotels and Resorts - learn how to manage and implement a profitable loyalty program.
A travel industry perspective on User-Generated content
Philip Charles-Pierre, Interactive, Marketing, Starwood, Preferred, Guest,hotels, Resorts, Worldwide…
Philip Charles-Pierre, Director of Interactive Marketing for Starwood Preferred Guest at Starwood Hotels and Resorts Worldwide gives a travel industry perspective on User-Generated content
Online Marketing
Andrey Sebrant, Yandex, Internet Marketing Magazine, internet marketing, e-commerce, online marketin…
Andrey Sebrant of Yandex and Internet Marketing magazine, discusses the future of e-commerce.
Revenue Management for Independent Hotels, Executive Residences and Apartments
Dennis Penalosa, Visibility, TPS, GDS, RFP’s, Chains, independent Hotels, Deluxe, Luxury, Occupanc…
Dennis Penalosa, Cluster Revenue Manager for Jumeirah Living discusses revenue management
Understanding how Your Customers Interact With your Company and Your Brand Online
gareth williams, skyscanner, online, customer, brand, interact, octopus travel, online hotel retaile…
Gareth Williams, CEO of Skyscanner discusses making money online.
Case Study: Your California Photo Contest
Lisa Demoney, online marketing, Joie de Vivre, hospitality, California Photo Contest, creative lifes…
Lisa Demoney, Director of Online Marketing at Joie de Vivre Hospitality, discusses the objectives of the California Photo Contest.
More bang for your search bucks
Geraldine Calpin, Hilton International, bang, bucks, Hilton Hotels, Organic, healthy, risk, Review, …
Geraldine Calpin, Vice President of Brand Websites at Hilton International discusses how to get more value out of your online presence
Creating Loyalty
Simon O'Flynn, lowcosttravelgroup.com, lowcost, travel agency, travel, marketing, sales, CRM…
Simon O'Flynn, Commercial Director of lowcosttravelgroup.com, discusses the importance of building a relationship with the customer.
Innovating in a Downturn - Innovations in Search
James van Thiel, hotels, accommodation, Google, online search, search, navigation, marketing, brand,…
James van Thiel, Industry Head Hotels and Accommodation at Google, discusses how online search is evolving.
Travel Distribution Summit Europe 2010 - Access the Conference slides
Access slides from over 100 speakers, from the biggest annual meeting of the online travel, pricing and distribution experts
Payment Options and the Global Travel Store
Chris Amenechi, Continental Airlines, payment options, global travel store, Global Airline, Global C…
Chris Amenechi, eCommerce & Distribution Planning at Continental Airlines, discusses the right approach to acquiring majority of the payment options.
Mobile Payment - Vision or Reality?
Jeremy Acklam, thetrainline.com, Venture Innovators, mobile payment, AuthentiPay™, travel market, …
Jeremy Acklam, Business Development Director at thetrainline.com and Director of Venture Innovators, discusses the travel sectors mobile challenges.
Social Media Metrics & Meaning - Are you Tracking and Interpreting Your Social Media Initiatives Effectively? - Sam Fulton, VP Retail, Orbitz Worldwide - Social Media for Travel Strategies USA 2010
Social Media Metrics & Meaning - Are you Tracking and Interpreting Your Social Media Initiatives Ef…
The event consisted of the following speakers and covered the following
Travel Distribution Summit India 2009
Travel Distribution Summit India 2009, Innovative strategies for the complex Indian travel market, M…
Innovative strategies for the complex Indian travel market. Learn from:
Getting the balance right formulating a distribution strategy to maximise reach revenue and retention , Presented at the Travel Distribution Summit Europe in 2010 by Rob Bassett eBay
Getting the balance right formulating a distribution strategy to maximise reach revenue and retenti…
Indirect vs direct how to calculate the true cost of sale from your various distribution channels. Is a direct online sale always preferable? Even when you take into account the costs of getting that customer to your website (SEO, SEM etc.)? The bill board effect how can you measure the marketing impact of listing your travel product on third party websites? How can you ensure that your distribution partners drive incremental business and dont simply poach your customers? What strategies can help you optimise revenue and channel management through intermediaries?Exploiting alternative channels - partnering with non-travel, high traffic websites to increase reach and maximise salesWhat are the secrets of limiting revenue leakage and maintaining price integrity?
The Approach to Attracting & Integrating Supplier Inventory
stephane durand, amadeus, uk, ireland, suppliers, inventory, gds, airline, reservation, routes, mark…
Stephane Durand, Managing Director UK & Ireland of Amadeus discusses how to attract suppliers.
Online Marketing Strategy
barbara pezzi, web marketing, e-commerce, swissotel hotels and resorts, online marketing strategies,…
Barbara Pezzi, Director Web Marketing & E-commerce of Swissotel Hotels and Resorts discusses keeping up to date with search engine developments and
Predict the mobile time line invest in the right goals at the right time, Presented at the Travel Distribution Summit Europe in 2010 by Kevin May Tnooz
Predict the mobile time line invest in the right goals at the right time, Presented at the Travel Di…
With Google and Apple battling to dominate mobile web browsing, it seems that after years of wrong predictions, the analysts might now get it right.mobile will have as big an influence on travel sales as the web did. You need to start experimenting. Investing in to anything new and unknown sees wasted money as we chase the wrong opportunities and go with the wrong suppliers. Mobile is in the Netscape years. Lots of small developers working over lots of platforms. The next stage will be standards and an agreement of what actually works.
Sustainability in practice
Jan Peter Bergkvist, Scandic,sustainability, Nordic, growth, Focus, Vision, Concept, Values, Beliefs…
Jan Peter Bergkvist, Director of CSR, Safety & Security at Scandic discusses sustainability in practice
Aligning distribution channels with RM
Serge Chamelian, Munich, facts, figures, RM, profitability,distribution, amadeus, lufhansa, air fran…
Serge Chamelian, Business Development Manager in the Revenue Management Unit at Amadeus explains the benefits of aligning distribution channels with RM
Travel 2.0 as a sales tool
Ray Nolan, boo.com, travel 2.0, hostelworld, boo.com, woldres, trav.com, multiple brands, trafficked…
Ray Nolan, CEO at boo.com discusses Travel 2.0 as a sales tool
Travel intermediaries and meta sites
Natasa Christodoulidou, Professor, Marketing, California State, University, Dominguez, Hills, MANOVA…
Dr. Natasa Christodoulidou, Ph.D, Assistant & Professor of Marketing at California State University, Dominguez Hills talks about travel intermediaries and meta sites and discusses the comparisons of Customer Perceptions
Optimising your “Human Capital”
stefan wolf, shangri-la hotels & resorts, analytical, communication skills, technical skills, operat…
Stefan Wolf, Director of Revenue Management of Shangri-La Hotels & Resorts discusses the "analytical extrovert".
Mobile Technology in Travel - Travel Distribution Summit Asia 2010 - Brett Henry, Vice President Marketing, Abacus International
Mobile Technology in Travel - Travel Distribution Summit Asia 2010 - Brett Henry, Vice President Mar…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Balancing Product and Marketing
dena yahya, onetime.com, product, marketing, sem, strategic partnerships, resources, site analytics,…
Dena Yahya, General Manager of Onetime.com discusses testing to the optimal landing page.
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presented at the Travel Distribution Summit Europe in 2010 by Chris Carmichael British Airways
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presen…
Your customers just wont stop experimenting. Despite the recession, customers continue to change the way they interact with you. In the meantime many travel companies have slashed their research spend and so have even less of a grip on what is happening. The growth of mobile web browsing is rocketing and the social media channels continue to grow and exert uncontrollable influence. We gather social media owners, device providers and search giant Google to tell you their plans for 2010 and beyond - and two travel industry experts to question, take them task and debate how your customers buying behaviour will develop in the future.
How to build the perfect travel app, Presented at the Travel Distribution Summit Europe in 2010 by David Pritchard OpenTable
How to build the perfect travel app, Presented at the Travel Distribution Summit Europe in 2010 by …
With OpenTable for iPhone, diners can now make free resturant reservations at over 11,000 OpenTable enabled restaurants in the UK, US and Canada. With 2 million diners seated through the mobile app, representing over $100 million in restaurant revenue, mobile is rapidly gaining share in the online restaruant reservation space.
The Distribution Landscape: Who\'s Running the Show Now - Suppliers or OTAs? Julie Atkinson, Sr. Director Global Online Sales and Distribution, Starwood Hotels & Resorts - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Transform Your Website into a Customer Retention Tool
natasa christodoulidou, california state university, website, customers, retention tools, video, son…
Natasa Christodoulidou, Assistant Professor of Marketing at California State University - Dominguez Hills discusses the best way to optimize your website to attract customers.
Why develop the means to sell leisure packages and incidentals online?
Ido Padani, delight, please, Specialized, satisfaction, stores, Conveniences, Entertainment, connect…
Ido Padani, Global Leader for eCommerce channel sales at Marriott International discusses why developing the means to sell leisure packages and incidentals online is highly beneficial
Are You “Clicking” With Your Customers?
Jeff Walters, Intrasight, equity, Cliquity, clicking, diagnosis, investment, monitor, Social, Econom…
Jeff Walters, President of Intrasight discusses whether you are "clicking" with your customers or not
Integrating CRM & Revenue Management
Kara Livingston, John Waddington, Eurostar, RM, CRM, revenue management, Price-Sensitive Forecasting…
Kara Livingston & John Waddington of Eurostar explain how to bring RM and CRM together.
Bold New Distribution Strategies to Retain Market Share and Realise Growth
Don Birch, China Opportunities, distribution strategies, market share, LCC, mobile-in travel, travel…
Don Birch, Managing Partner at China Opportunities, discusses being bold, having fun and conserving your cash.
How to Enhance your Website Content to Increase Traffic and Improve Conversion Rates
bob barnes, zonder design, conversion rates, website, traffic, destinations, hotels, vacation rental…
Bob Barnes, CEO of Zonder discusses the impact of design on conversion rates.
Marketplace Dynamics
Airlines, Continental, Distribution, John Slater, sales, grow, Carrier.com, OTA, Demand, Continental…
John Slater, Managing Director of Distribution for Continental Airlines discusses marketplace dynamics
Creating a preferred channel
Thomas Brandt, Delta.com, Delta Air Lines, functionality, global, Delta, e-commerce, globalization, …
Thomas Brandt, General Manager of Delta.com & Self-Service (International) at Delta Air Lines discusses how to improve your website functionality and appeal to a broad range of global customers
The case for accurate forecasting in the Middle East
Rishikant Singh,calculation, ESP model, Analyzing, Unconstraining, Gathering, information, analyse, …
Rishikant Singh, AGM for Revenue Management at Air India explains forecasting to be an essential business tool
Ancillary Revenue: Innovation and Collaboration in the New Travel Landscape - Travel Distribution Summit Asia 2010 - Hoong Mau Ho, Director of Airline Distribution Division, Abacus International
Ancillary Revenue: Innovation and Collaboration in the New Travel Landscape - Travel Distribution S…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Managing the Opportunities and Challenges of Unbundling, Ancillary Revenue And Partnerships Conference - Ornagh Hoban, VP Marketing and Strategy, Datalex - Travel Distribution Summit Europe 2009
Ornagh Hoban…
Measure the ROI of your content strategy
Manuel Ley, Sol Melia, Hotels, SEO, search, Aligning, Booking, traffic, Internet, Conversion Rate, …
Manuel Ley, Director for Online Marketing at Sol Melia Hotels and Resorts The Americas explains measuring the ROI of your content strategy
Business Intelligence for KQ
Joshua Mutunga, Kenya Airways, Africa, transcontinental, Nairobi, IATA, IOSA, Precision Air, Tanzani…
Joshua Mutunga, Business Intelligence Manager for Kenya Airways discusses business intelligence in the airline industry
AJAX and the Semantic Web
elliott pritchard, kuoni, xml-based technologies, semantic web, ajax, kayak, travel sector, travel, …
Elliott Pritchard, E-Business Manager of Kuoni does a review of XML-based technologies.
Debate - User Generated Content - How it impacts the purchasing cycle - Wesley Put van den Beemt, Lecturer, NHTV University of Applied Sciences, Sebastian Heinzel, CEO, tripwolf, Anthony Rawlins, MD, Digital Visitor - Sales and Marketing in Travel 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
The State of Online Travel in China
Roy Graff, ChinaContact, online travel bookings, China, tourism, e-commerce, travel, localisation…
Roy Graff, Managing Director of
Mobile in Travel - What is the Hype All About? Tim Gunstone, Managing Director, EyeforTravel - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
China travel overview
William Bao Bean, Softbank, China, India, SOFTBANK, SBCI, eLong, Ctrip, guaranteed, commission, airl…
William Bao Bean, Partner at Softbank China & India gives a travel overview of China
E-commerce in China
Phil Zhou, China, Eastern, Airlines, Development, Traditional, Airline, ET, Distribution, Marketing,…
Phil Zhou, General Manager for System Development & Commercial Training at China Eastern Airlines discusses the E-commerce in China and opportunities for the airline to improve its distribution channels
Putting the Customer first - The Importance of Experience. Use Ancillary Revenue to enhance the Customer Experience and Foster Loyalty whilst Increasing Revenues, Ancillary Revenue And Partnerships Conference - Daniel Kerzner, Regional Director, Marketing
Daniel Kerzner…
Sustainable airlines in an era of climate change.
Udeke Huiskamp, Deloitte, KLM, climate change, Eyefortravel, Airline sustainability, ,expectations A…
Udeke Huiskamp, Energy Capital Markets at Deloitte Financial Advisory Services B.V.(formerly KLM) discusses sustainable airlines in an era of climate change, the four building blocks
Discover How to Improve Customer Experiences with Customised Communications
ken bott, ihg, loyalty programs, brands, frequent guests, e-statements, communications, widgets, poi…
Ken Bott, Director of Consumer Marketing and CRM of Intercontinental Hotels Group discusses loyalty programs supporting the brands.
Next Generation Mobile Websites for the Travel Industry, Ran Farmer, Managing Director US, Netbiscuits. - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Improve the Performance of your Email marketing campaigns - David Oliver, Director, Marketing Programmes - Hertz Europe - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Presentations and Panel: Actively Promote your Ancillary Products and Services at Every Opportunity, Ancillary Revenue & Partnerships Conference Session 7 - Nick Monaghan, Director of Distribution, Booking.com - Travel Distribution Summit Europe 2009
Nick Monaghan…
The New Social Media Landscape - What role does social media play in the travel marketing mix? Thorvald Stigsen, CEO, Momondo - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
The Value of Third Party Distribution
Henrik Imoff, Sixt Autovermietung, Sixt, car rental, revenue management, third party distribution, e…
Henrik Imoff, Head of Yield Management & Pricing at Sixt Autovermietung, discusses Car Rental Revenue Management.
Understanding the Indian Market
MakeMy, Trip.com, Deep Kalra, ITZ cash, Mchq, CoD, fraud, Kingfisher, SpiceJet, Indigo, Growth, tren…
Deep Kalra, CEO at MakeMyTrip.com discusses how to understand the Indian Market
Innovations in Search: How is Online Travel Evolving to Meet the Demands of Increasingly Sophisticated Web Users? Krista Pappas, Head of Business Development, Bing - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
The Power of Usability Engineering
Keith Timimi, Qais Consulting, travel, tourism, web analytics, Multivariate tests, environmental res…
Keith Timimi, Chairman of Qais Consulting, discusses understanding customer segments.
Ancillary services
Kyle Moore, Powerful, Connected, efficient, Easy, airlines, Sabre, Merchandising, Future, Air Suite,…
Kyle Moore, VP for Product Marketing at Sabre discusses ancillary services
Protecting Yourself and Your Customers
Sue Conroy, fraud prevention, Eurostar, PCI Security Standard, Amex, Device Fingerprinting, IP Geolo…
Sue Conroy, Fraud Prevention Manager at Eurostar, discusses the latest fraud prevention tools and solutions.
Evolution of Revenue Management: Where Have We Been and Where are We Going? Scott Nason, VP Revenue Management, American Airlines - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Electronic distribution trends
Jan Kameniciek, TravelCLICK, Electronic, Trends, Perspective, E-Distribution, eMail, Researching, Ma…
Jan Kameniciek, Director of Sales at TravelCLICK discusses electronic distribution trends in global perspective & customer focus
Putting the Customer First
Lesley Lindberg, marketing, Hertz, ancillary revenue, rent a car, CRM, ROI, ancillary products, anci…
Lesley Lindberg, Vice President of Marketing at Hertz Europe Ltd, explains what top companies do to deliver a good customer experience and what best practice to use to improve ancillary revenues.
Antecedentes
guillermo heredia, alma de mexico, aerolineas, tradicionales, internacional de mediano alcance, ante…
Guillermo Heredia, CEO, Alma de Mexico confero estrategia aerolíneas tradicionales
Increasing Conversion Rates on Ancillary Products
Niki van Wijk, e-commerce, transavia.com, ancillary revenue, airline business, travel, research, dat…
Niki van Wijk, VP e-commerce at transavia.com, explains what ancillary revenue is.
Is CRM a Business Philosophy or a Technology System?
jerome touze, wayn.com, crm, customers, business philosophy, data analytics, crm strategy, data, rel…
Jerome Touze, Co-Founder & Co-CEO of WAYN.com says "CRM is not only understanding who your customers are – it is also understanding what they do".
Website content for consumer stickiness and sales
Tim ONeil, Social, media, online, marketing, website, facebook, social, cost-effective, STA travel, …
Tim ONeil, the Managing Director of Reactive talks about website content for consumer stickiness and sales
Emerging Markets: China
Soren Langelund, ITO, tourism, China, marketing, travel, online, Chinese consumer, internet usage, e…
Soren Langelund, Partner at ITO, discusses understanding what barriers there are to entering the online Chinese travel market and how to go about doing it.
Travel Distribution Conference China 2007
David Scowsill, Vice Chairman, WORLDHOTELS, The Future of Travel Distribution in China, Johan Svanst…
Learn from:
Harness the Power of Social media and User Generated Content -Travel Distribution Summit Asia 2010 - Joe Nguyen, VP Southeast Asia, ComScore Inc
Harness the Power of Social media and User Generated Content -Travel Distribution Summit Asia 2010 -…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Building your brand in a rapidly changing online environment
Mark McCulloch, lastminute.com, Business cards, Consistency, centric, evangelism, Tone, Environment,…
Mark McCulloch, Head of Branding at lastminute.com explains how to build your brand in a rapidly changing online environment
How to Hire Motivate & Retain the Best Sales People, Presented at the Travel Distribution Summit Europe in 2010 by Markus Schreyer Germany ArabellaStarwood Hotels and Resorts
How to Hire Motivate & Retain the Best Sales People, Presented at the Travel Distribution Summit Eur…
Is it possible to identify the ideal moment to raise incentives before your top sales people are poached? How do you create realistic targets for your sales people in uncertain times? How do you find, recruit and keep the best? Key tips to discover, develop and nurture sales maestros and experts. And should you hire from inside or outside the industry? What will motivate your best sales people to work as part of a team while still producing outstanding individual performances?
Rob Torres, Head of Travel, Google gives Practical Advice on Implementing Cost-effective Strategies to Engage Customers via Mobile Platforms - at the Online Marketing Strategies USA 2010 -
Rob Torres, Head of Travel, Google gives Practical Advice on Implementing Cost-effective Strategies…
More and more travelers are using their mobile phone to find relevant information that enhances their travel experience. Make sure you're not missing out on a valuable chance to engage your customers and sell more of your travel product.How do consumers wish to engage with travel companies via mobile?Travel applications - which platform should you design an application for? How much do they cost and what is the likely ROI?Hear insightful case studies from those who have created travel applications. What are the pro's and con's? Which apps have worked and why?What do you need to do to make your website mobile friendly?How should you segment and target customers via mobile?Mobile marketing - How much is too much? Find the balance between friendly and informative vs. intrusive
Rate parity & demand management
John McEwan, Vail Resorts, Hotels, Dedicated, Methodology, storage, Technology, Management, paramete…
John McEwan, Corporate Director of Revenue Strategy at Vail Resorts & Hotels discusses rate parity & demand management
Spotlight on Trip Planning Tools: What Role do They Play in the Customer Buying Cycle? Kevin Fliess, CEO, TravelMuse - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Can mobile marketing really play a vital role in CRM & revenue generation?
John Diamond, ekit, acquisition, Margin, value, Cost per message, Conversion, Rules, Basic, Observe,…
John Diamond, CEO of ekit discussing how mobile marketing can play a vital role in CRM & revenue generation
Scale vs specialisation
Nishma Robb, Travelzest, unlimited, Niche, accountability, cohesion, traffic, internet, responsibili…
Nishma Robb, Group Distribution Director at Travelzest discusses scale vs specialisation
Aligning customer data with revenue management and pricing strategy
Grand Circle Travel, Anna Wolfsteiner, Strategy, International, Grand Circle Corporation, travel, Wo…
Anna Wolfsteiner, SVP of GCC Revenue Management at Grand Circle Travel talks about aligning customer data with revenue management and pricing strategy
Emerging markets: China
Soren Langelund, ITO, China, JV, internet, attract, web-site, STATISTICS, hotel, air tickets, iResea…
Soren Langelund, Partner at ITO talks about emerging markets in China
Successfully integrating market trends into your RM Forecasting
Carol Dodds, Chardon Management, Challenges, Forecasting, Multiple Brands, Cultures, Markets, Strate…
Carol Dodds, Director Of RM at Chardon Management discusses how to successfully integrate market trends into your RM Forecasting
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presented at the Travel Distribution Summit Europe in 2010 by Marko Balabanovic lastminute.com
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presen…
Your customers just wont stop experimenting. Despite the recession, customers continue to change the way they interact with you. In the meantime many travel companies have slashed their research spend and so have even less of a grip on what is happening. The growth of mobile web browsing is rocketing and the social media channels continue to grow and exert uncontrollable influence. We gather social media owners, device providers and search giant Google to tell you their plans for 2010 and beyond - and two travel industry experts to question, take them task and debate how your customers buying behaviour will develop in the future.
New Technology for the Travel Industry
martha quijano, globalred, technology, travel industry, propia comunidad, redes sociales , reputaci…
Martha Quijano, Responsable de e-marketing de Globalred discute centrar
Online travel agencies
Arun Kumar, hotel. Www, sabre, travelocity.com, galileo, orbitz, amadeus, worldspan, hotwire, expedi…
Arun Kumar, Director of Revenue Management & Reservation Services at Jebel Ali International Hotels discusses the impact online travel agencies have on hotel revenues
Complexity or Simplicity?
Shawn Jereb, revenue management, Orient Express, hotels, trains, cruises, Pareto Principal, branding…
Shawn Jereb - Corporate Director of Revenue Management at Orient Express Hotels, Trains & Cruises - discusses planning your distribution landscape.
Tour operator yield management
Joerg Esser, Thomas Cook, Nederland,Tour operator, pragmatically, commodities, accessibility, ,Minim…
Joerg Esser, Head of Yield Management & Business Development at Thomas Cook Nederland BV discusses tour operator yield management – or how to pragmatically square the circle
Get Funded: Travel - Grand Final Online Travel Strategies Conference - Ian Champness, Travelwhere - Travel Distribution Summit Europe 2009
Ian Champness…
Airlines, GDSs & Ancillary Revenue, John Lambe, CTO, OpenJaw Technologies, & Board Member, OpenTravel Alliance - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Social Search Marketing Strategy
krista pappas, farecast, social computing, travel search, airfare, websites, hotel, consumers, socia…
Krista Pappas, VP Business Development of Farecast explains how we leverage and benefit from social
A Flavour of India Today
Deep Kalra, MakeMyTrip.com, India, online travel industry, travel, marketing, internet, tourism…
Deep Kalra, Founder & CEO of MakeMyTrip.com, discusses the Indian Online Travel Industry.
Committed Customers or Captives?
Raul arce, ibm, loyalty programs, travel industry, airlines, hospitality, gaming, travelers, banking…
Raul Arce, Vice President of Travel and Transportation of IBM discusses making loyalty programs more valuable, relevant and differentiating.
Converting lookers to bookers
Asmundur Sævarsson, Icelandair, routemap, options, reinforce, keywords, Relative, useful, optimizat…
Asmundur Sævarsson, E-commerce Manager at Icelandair explains how to convert lookers into bookers
Maximising ROI panel
Jonty Kelt, Doubleclick, Search, Web Site, communication, strategy, effective, “invitation, intrus…
Jonty Kelt, VP of Search International at Doubleclick discusses search optimisation
Overcoming the challenges of selling online to a pan-European audience
Neville Isaac, NH Hotels, Control, brand image, Global, players, Co marketing, sponsorship, Buenos A…
Neville Isaac, Director of the Distribution Channels for NH Hotels talks about overcoming the challengers of selling online in Europe
Debate - Improve the Performance of your Email marketing campaigns - Amelie Bourgeois, Internet and Direct Marketing Director, Disneyland Paris - David Oliver, Director, Marketing Programmes, Hertz Europe - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
The Future of Online Travel Distribution
Vladislav Kostyukovski, Thomas Cook, online, offline, online travel, travel distribution, online tra…
Vladislav Kostyukovski of Thomas Cook, discusses online vs offline.
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presented at the Travel Distribution Summit Europe in 2010 by David Parfect Facebook
Customer tech and trends - how will your customers interact with you through and beyond 2010? Presen…
Your customers just wont stop experimenting. Despite the recession, customers continue to change the way they interact with you. In the meantime many travel companies have slashed their research spend and so have even less of a grip on what is happening. The growth of mobile web browsing is rocketing and the social media channels continue to grow and exert uncontrollable influence. We gather social media owners, device providers and search giant Google to tell you their plans for 2010 and beyond - and two travel industry experts to question, take them task and debate how your customers buying behaviour will develop in the future.
Creating a Great Community
giampiero ambrosi, virtualtourist, community, site, travel search, web, homepage, travel, travel gui…
Giampiero Ambrosi, General Manager of VirtualTourist discusses how community benefits your site.
Globalization and Localization
Chris Amenechi, Continental Airlines, online, globalization, localization, e-commerce, travel, marke…
Chris Amenechi, Senior Director e-Commerce and Distribution Planning at Continental Airlines, discusses online growth opportunities.
E-Marketing & customer relationship management
Jens Thraenhart, E-Marketing, Canadian Tourism Commission, VACATION, DREAMING, PLANNING, RELIVING, W…
Jens Thraenhart is the Executive Director of Marketing Strategy & Customer Relationship Management at Canada Tourism Commission and he discusses E-Marketing & customer relationship management
Mobile Transactions: The Travel Industry Invests When it Sees Clear ROI, Fraser Campbell, CEO, Wcities - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Does investing in new eDistribution tools really save you money in the long run?
Lisa Bauer, Royal Caribbean, International, MARKETING, REVENUE, BRAND, targeted, relevant, IPods, Ti…
Lisa Bauer, SVP of Sales at Royal Caribbean International discusses whether investing in new eDistribution tools really saves you money in the long run
Revenue management for budget travel suppliers
Warren Mandelbaum, Premier Inn, Principles, Aggressive, Legally compliant, Budget Travel, Suppliers,…
Warren Mandelbaum, UK Revenue Manager for Premier Inn talks about revenue management for budget travel suppliers
What can travel learn from retail
brian clifton, google, web analytics, retail, travel, web marketing, life cycle, website, internet, …
Brian Clifton, Head of Web Analytics of Google discusses why travel is underperforming compared to retail.
How should travel management companies take payments., Presented at the Travel Distribution Summit Europe in 2010 by Mario Kriebel BCD Travel
How should travel management companies take payments., Presented at the Travel Distribution Summit E…
Can TMC earn money out of credit card sales Who is paying the merchant fee How are payment strategies developing in the TMC world
Driving results from your social media initiatives - What\'s the likely ROI? - Malte Siewert, MD, Trivago - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Spotlight on Trip Planning Tools: What Role do They Play in the Customer Buying Cycle? Josh Steinitz, CEO, NileGuide - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Integrating Sales & Marketing with your Revenue Management
ricky ang, hotel equatorial, sales, marketing, management, revenue management, organisation structur…
Ricky Ang, Vice President - Sales & Marketing of Hotel Equatorial discusses how inherent management believe that revenue management and marketing must be in a natural state of conflict.
How Mobile is Working, Trails Are Developing & How It Will Develop, Bill Bernahl, VP eCommerce, Hyatt Gareth Morgan,Product Management, Intercontinental Chris La Rose, Website Strategy Hilton Hotels, Scott Hintz,VP, Tripit Ken Bostock, MD ,United Airlines
Bill Bernahl Gareth Morgan Chris La Rose Scott Hintz Ken Bostock…
Incorporating Long Term Customer Value into Short Term Revenue Management Decisions
sergio mendoza, lan chile, revenue management, ffp, long term customers, loyalty, airline, lan airli…
Sergio Mendoza, VP Distribution Revenue Management of LAN Chile discusses revenue management and the FFP.
State Of The Housing Market
mark mahaney, citigroup, internet research, investment, recession, retail, online retail sales, ecom…
Mark Mahaney, Director of Internet Research of Citigroup Investment Group discusses how retail is not recession proof.
Prices on the Rise - Travel Distribution Summit Asia 2010 - Brij Bhushan Chachra, Director of Revenue Management India Middle East & Africa, Preferred Hotel Group
Prices on the Rise - Travel Distribution Summit Asia 2010 - Brij Bhushan Chachra, Director of Revenu…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Beyond Points and Miles: Customer Loyalty in Travel
Sarah Welch, Tripadvisor, travel review site, points and miles, travel, marketing, trip planning…
Sarah Welch, Director Customer Marketing at Tripadvisor, explains how you can build customer loyalty using travel review sites.
Redefining Travel Experience with Mobile Solutions
peeter kivestu, teredata, global travel solutions, mobile, travel, travel experience, industry, reve…
Peeter Kivestu, Sr. Industry Consultant of Global Travel Solutions, Teredata Corporation discusses mobile execution in travel.
How A Web 2.0 travel startup tackles CRM
Gregg Brockway, Tripit, Online, Supplier, Travel, Web 2.0, Travel, Content, Resurgence, Agencies, Al…
Gregg Brockway, Co-founder at Tripit discusses how A Web 2.0 travel startup tackles CRM
The Southern Europe Travel Market
jason patchay victor naicker, eyefortravel, online market, southern europe, travel market, european,…
Jason Patchay Victor Naicker, Research Manager of EyeforTravel discusses the online market.
The ‘Wildcard’ presentation
"Jitendra Jain, Virtual Tourism, Holograms, Robotics, Space Flight, Popular, People Express, America…
Jitendra Jain, eCommerce Manager for Starwood Hotels and Resorts does a presentation on the "wildcard"
Synchronizing pricing strategy with consumer pricing trends
Dean Apy, Pincess Cruises, complexity, rebating, guarantees, legitimate, transparency, revenue, comm…
Dean Apy, VP of Yield Management at Pincess Cruises explains synchronizing pricing strategy with consumer pricing trends
The big guns - essential strategic advice from the powerhouses of travel: paving the way for a new era of growth , Presented at the Travel Distribution Summit Europe in 2010 by Nigel Pocklington Expedia
The big guns - essential strategic advice from the powerhouses of travel: paving the way for a new e…
Between them, the companies and individuals represented on this panel have made travel possible for tens of millions of customers worldwide. Their insight into the economic and technological trends which are shaping our industry is enormous, as is their understanding of the travellers they serve. In this session, these leaders will share their vision and predictions for the travel industry over the next 12 months and beyond. Economics as the global economy rebounds and travel markets begin to recover, which companies and business models will be best placed to capitalise on the new economic paradigm? And what should you be doing now to prepare your company? Innovation what game-changing new technologies and strategies will emerge, and should you adopt a first mover advantage or wait and see approach? Investment Who will go public? Who will be up for sale? And who will buy them? Where will the smart money be invested technology, people, product? Engagement the most important thing! As the marketing, distribution and sale of travel becomes increasingly complex, how do you ensure you continue to engage with and inspire your customers and provide them with the service they want and expect?
Global strategies and impacts
Tomas Holan, Czech Airlines, culture, flight, destination, seasonal, Sales, Marketing, Pricing, Reve…
Tomas Holan, Director of Revenue Management for Czech Airlines discusses the best practices to manage revenue
E-Marketing & Customer Relationship Management
Canada, travel, Jens Thraenhart, marketing, tourism, customer relationship, exploring, CRM…
Jens Thraenhart, Executive Director, Marketing Strategy & CRM at the Canadian Tourism Commission, explains why it is all about content.
Air Canada Distribution Strategy
Graham Wareham, Air Canada, Trustworthy, Transparent, Simple, Prestige, Network, Flexibility, Choice…
Graham Wareham, General Manager for Distribution at Air Canada discusses their distribution strategy
CRM in Travel
Gavin Hawthorn, Interncontinental Hotels Group, CRM, loyalty program, hotel, marketing, sales…
Gavin Hawthorn, Director of Relationship & Multi Brand Marketing at InterContinental Hotels Group, explains the best way to create loyalty.
Charting a path to customer growth
Timothy Prunk, Growth, profitability, design, Loyalty, strategy, Transactions, surveys, Promotion, S…
Timothy Prunk, Chief Executive Officer at Vistrio & Carolyn Corda also VP of Client and Professional Services at Vistrio talks about customer growth
Revenue management and sales
Delia Valcarcel, Carnival, Cruises, Lines, Volatile, preferences, promotion, Specializes, DEMAND, GE…
Delia Valcarcel, Director of Revenue Planning & Pricing at Carnival Cruises Lines talks about revenue management & sales
A Changed Audience - Your customer\'s travel purchasing behaviour is changing. What are you doing to adapt your marketing strategy? Ghislain D\'Auvigny, Commercial Director, Pierre et Vacances Group Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Overview of Distribution Costs in China
fritz demopoulos, qunar, china, market, travel, internet users, distribution costs, emerging consume…
Fritz Demopoulos, Co-Founder and Managing Director of Qunar says "China is one of the most exciting markets in the region".
Paid Vs. Unpaid, In house Vs. Outsource
Rhys Jarvis, SideStep, Search Engine, Online PR, Spiders, blogging, Links, URLs, Content, Clean Code…
Rhys Jarvis, Business Development Director for SideStep asks the question of whether paid vs. Unpaid & in house vs. outsource
China case study
Roy Graff, ChinaContact, Gullivers Travel Associates, Simplified, Traditional, Chinese, hotels, ,apa…
Roy Graff, Managing Director of ChinaContact discusses the emerging online markets in China
Social Media Strategy
jordan corredera, carnival cruise lines, social media strategy, ships, marketing strategy, customers…
Jordan Corredera, Manager Interactive marketing Strategy of Carnival Cruise Lines says "convert offline activity into online success".
Harder Working Marketing - Maximize ROI on a Limited Budget- Travel Distribution Summit Asia 2010 Meraj Huda, Principle Consultant, Forumline
Harder Working Marketing - Maximize ROI on a Limited Budget- Travel Distribution Summit Asia 2010 Me…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Effective Revenue Management in a Global Organization
regina mylan, gta by travelport, revenue management, distribution channels, multiple channels, reven…
Regina Mylan, Senior Director of Revenue Management of GTA by Travelport discusses applying RM through various distribution channels.
Reaping maximum rewards from SEO
Jim Stewart, Melbourne, Twitter, Australia, Australian government, Mars, Victria, Coca cola, interne…
Jim Stewart, the CEO of Stew Art Media talks about reaping the maximum rewards from SEO
Which loyalty marketing trends and innovations are retaining more customers
Sam Bloomfield, CRM, Trends, Customer, Key Mistake, CRM Evaluation, satisfied, executives, pleased, …
Sam Bloomfield, SVP for Customer Contact Solutions at Telwares discusses which loyalty marketing trends and innovations are fuelling increased customer retention
Web-based content & new marketing technologies
Chris Warrick, multimap.com, Web-based, Technologies, Marketing, value, ROI, balance, focused, optim…
Chris Warrick, Managing Director at Multimap Australasia discusses web-based content and new marketing technologies
Data Management to enhance network planning
John Strickland, JLS Consulting, Buzz, Data Management, planning, types, Low cost, CAA, MIDT, GDS, Q…
John Strickland, Director of JLS Consulting talks about Data Management to enhance network planning
Integrating the Effects of Distribution and Pricing to Achieve Higher Revenues Greg Weiss, VP Revenue Management, Joie de Vivre Hospitality - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
User-generated content - increase customer dialogue and understand its impact on the purchasing cycle -Sebastian Heinzel, CEO, tripwolf - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Data Management for Financial Planning and Accounting
David Smith, ATPCO, sales data, Validating Carrier, Operating Carrier, Marketing Carrier, GDS Agency…
David Smith, Product Specialist Revenue Accounting at ATPCO, discusses sales data and sources of data.
How to Use the Mobile Channel and How to Make it Pay
christophe leon, voyages-sncf.com, mobi, sales, marketing, mobile channel, e-commerce, online travel…
Christophe Leon, Sales & Marketing Director of Voyages-sncf.com discusses from .COM to .MOBI.
Mobile strategies, Payment and fraud, Channel and revenue management, Merchandising and Ancillary Revenue, How to manage your Sales force. All the audio sessions form the Travel Distribution Summit Europe 2010
Access all the audio and slides from the Travel Distribution Summit Europe 2010. This includes all the conference sessions except the Keynote Debate and the Social Media sessions. The sessions are all listed below: MOBILE SESSIONS:Virgin Atlantic offers an extensive range of services via mobile and has been marked as an industry leader in this area. How have they successfully sought to meet customer wants and expectations? How is Virgin going to use mobile to service its clients. How will they maintain ancillary revenues when their customers book via their mobile device. Is their app built to drive sales or to improve loyalty?
Social networks & travel
Sam Shank, travel, networks, SideStep, TravelPost.com, Social Networks, Travel, Research, Planning, …
Sam Shank, Vice President and General Manager of TravelPost.com at SideStep discusses social networks & travel
Get Funded: Travel - Grand Final - Online Travel Strategies Conference - Tamas Gabor, Joobili - Travel Distribution Summit Europe 2009
Tamas Gabor…
Estrategias de distribucion intermediaria
Genoveva Nieto, L´alianXa Latinoamérica, BETTER, Intangibles, Confianza, Servicio, solución, GDS,…
Genoveva Nieto, Directora Corporativa, LalianXa Latinoamérica talks about the Estrategias de distribucion intermediaria
How to build the perfect travel app, Presented at the Travel Distribution Summit Europe in 2010 by Andrew Ace OffExploring
How to build the perfect travel app, Presented at the Travel Distribution Summit Europe in 2010 by …
OffExploring started to build their iphone app this year. What have been the lessons learnt and the sign up for this niche marketa market presumably more mobile friendly than most?
Master All Key Areas of Search Engine Marketing to Ensure Your Site´s Visibilit
bowen payson, virgin america, search engines, travellers, marketing, competition, aircraft, airbus, …
Bowen Payson, Online Marketing Manager of Virgin America says " travellers want more control and more choice".
Understand the Needs of Russian Travel Customers
Natalia Morzhova, GFK, online marketing, Russian travel, mobile phones, smartphones, travel…
Natalia Morzhova of GfK, discusses online marketing.
Give Customers the Service They Demand and Engage Customers With the Mobile Convenience They Crave
chris carmichael, british airways, customers, mobile web, mobile phones, mobile internet, travel, ai…
Chris Carmichael, Innovation and Planning of British Airways says "the average usage of overall mobile web is increasing 20% each month".
Hotel Distribution Strategies
Alexey Volov, IHG, Intercontinental Hotel Group, Russia, online booking, e-marketing, hotel distribu…
Alexey Volov of Intercontinental Hotel Group Russia, discusses online vs offline, and other sales and e-marketing techniques.
Because Owners Care
Catherine Dyer, WestJet, social media, airline industry, web tool, brand messaging, online booking…
Catherine Dyer, VP Distribution at WestJet, explains how you can decide what social media can do for
Sales Strategy Part One: Going Global Without Sacrificing Domestic Sales, Presented at the Travel Distribution Summit Europe in 2010 by Nick Grandvoinet IHG
Sales Strategy Part One: Going Global Without Sacrificing Domestic Sales, Presented at the Travel Di…
Differentiating your sales team from the pack: What makes a sales team stand out in an overcrowded market?Global versus local framework? Or a combination of the two? What's the optimum balance for your company? How can you help your sales team profit from currency fluctuations?Local and regional mentalities: Making the similarities - and differences - work to produce maximum results
The Sound of the Crowd
nathan clapton, tripadvisor, customer, guest reviews, hotels, game reserves, reviews, guest feedback…
Nathan Clapton, Senior Director of Brand Distribution of TripAdvisor discusses what the customer really wants and how to make it work for you.
Keeping One Step Ahead - Serving The Needs Of The Ever Evolving Online Traveller Online Travel Strategies Conference- Tom Griffiths, Founder, GapYear.com - Travel Distribution Summit Europe 2009
Tom Griffiths…
Superior Customer Service
tang lan, ctrip, customer service, service declaration, marketing, china travel trends, innovation, …
Tang Lan, VP of Marketing of Ctrip discusses the service declaration.
Marketing 2.0 Innovar Escuchando Al Cliente
albert barra, hoteljuice, prodestinos, medios sociales , comercialización hotelera, Al Cliente, al …
Albert Barra, CEO, HotelJuice / proDestinos discute utilizando los nuevos medios sociales para la promoción y comercialización hotelera.
La distribution electronique a bouleverse norte industrie
ghislain dauvigny, marketing, opérateurs, internationaux, Commercialisation, Accorhotels.com, E-mai…
Ghislain D Auvigny, Distribution & VP Ventes, Accor discussions sur la façon de distribution electronique La bouleverse une industrie Norte
Advanced SEM Tactics for Improving ROI
Karen Bates, Lan airlines, decision makers, competitors, benchmark, search trends, keyword space, in…
Karen Bates, Online and Direct Marketing Director of LAN AIRLINES discusses how you can use data from search to convenience decision makers.
Putting the “Customer” back in customer relationship management
Paul Briggs, travelocity, loyalty, CRM, brand, Satisfaction, Involvement, Analytics, Retention, Emai…
Paul Briggs, Director of Customer Marketing and Loyalty at Travelocity talks about putting the "Customer" back in Customer Management
Connectivity and Mobile Technology
Chris Warrick, Multimap, Australasia, Scale, purchasing, Confidence, Penetration, Mobile, Asia, sale…
Chris Warrick, Managing Director for Multimap, Australasia discusses connectivity and mobile technology
Data - Fuel to Power New Consumer Revenue Systems
Chris Amenichi, ecommerce, Continental Airlines, air travel, CRM, databases, marketing, affinity mar…
Chris Amenichi, Sr Director International Distribution Planning & E-Commerce at Continental Airlines, explains the airline operating model, and how the customers and the airline must interact.
How to Survive the Recession and Position Yourself for Future Success, Mark Mahaney, Director, Internet Research, Citigroup Investment Research - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Global Alliance Partnership
masao taguchi, okura hotels and resorts, global alliance partnership, expansion strategies, objectiv…
Masao Taguchi, Head of Marketing of Okura Hotels & Resorts discusses expansion strategies.
Marketing to maintain the integrity and identity of brands
Marketing, brands, advertising, promotions, media channel, custom publishing, research, magazines, E…
Eddie Thomas, CEO of Edge Custom Media, discusses controlling your brand's environment.
Growing & Maintaining Community - beyond the shiny stuff
Venessa Paech, Lonely Planet, brand, traffic & attention, commercial models, reward, share risk, new…
Venessa Paech, Community Manager for Lonely Planet discusses growing & maintaining a community
Effectively Use Social Media Tools to Boost Customer Engagement & Loyalty - Will Aldrich, VP of Product, TripIt - Social Media for Travel Strategies USA 2010
Effectively Use Social Media Tools to Boost Customer Engagement & Loyalty - Will Aldrich, VP of Pro…
The event consisted of the following speakers and covered the following
V Australias 4320:LA Twitter campaign
Michael Betteridge, Virgin Blue Airlines Group, australia, twitter, personal, connections, content, …
Michael Betteridge, Manager Retail & Partnership Marketing for Virgin Blue Airlines Group talks about Virgin Australias twitter campaign
How to Analyze Your Technical Needs and Manage Your Data Effectively
gregory hopkins, libra ondemand, management tool, customer, relationship, data, point of contact, co…
Gregory Hopkins, Co-founder & CEO of Libra OnDemand tells us how CRM is a management tool.
Competing on Price
Barry Biffle, Spirit Airlines, price, low fares, reliable service, friendly service, america, niche …
Barry Biffle, CMO of Spirit Airlines says "Spirit Competes On Price, So We Must
The Mobile Situation – Then, Now and the Future
dave hughes, bt wireless broadband, travel industry, mobile, broadband, wireless, wifi, wimax, 3g, h…
Dave Hughes, Director of BT Wireless Broadband discusses how the travel industry benefits from mobile.
Renegotiate rates or get maximum exposure? What value do 3rd parties give in periods of weak demand and how can you maximise their value? Revenue And Pricing Strategies Conference - Chris Martin, Head of Revenue Management, Ramada Jarvis Hotels - Travel D
Chris Martin…
The Price Value Matrix
puneet mahindroo, taj hotels resorts and palaces, value, price, travel distribution, global distribu…
Puneet Mahindroo, Director of Revenue Management of Taj Hotels Resorts and Palaces discusses value based pricing and lifetime value.
The power of opportunity
distribution, opportunities, Network, Travel, Sabre, Luiz Ambar, TRAVEL, Box Office, Plasma, iPod, P…
Luiz Ambar, Director of Latin America at Sabre Travel Network (tbc) talks about distribution opportunities
Measuring content ROI
John Pope, TripHub, CONTENT, INGESTED, Engage, Exchange, Memories, AdventureFind, Itineraries, commu…
John Pope, VP of marketing at TripHub discussing measuring content ROI
Web-based Content & New Marketing Technologies
Web-based content, marketing technologies, ROI, search, SEO, search engine optimisation, social netw…
Chris Warrick, Managing Director of Multimap Australasia, shows you how to tailor content to suit your customer's needs.
Social Media Metrics & Meaning - Are you Tracking and Interpreting Your Social Media Initiatives Effectively? - David Doucette, Executive Director, Internet Marketing, Fairmont Raffles Hotels International - Social Media for Travel Strategies USA 2010
Social Media Metrics & Meaning - Are you Tracking and Interpreting Your Social Media Initiatives Ef…
The event consisted of the following speakers and covered the following
Travel Distribution
Jonathan Gluckman, Incubeta, Toujours, compétition, campagnes, CPA, commerciaux, mathématique, opt…
Jonathan Gluckman, CEO at Incubeta discusses Travel Distribution
Environmentally friendly holiday
Ajay Sodha, Key Travel, Environmentally, holiday, Beach, Clubbing, Sports, Art, History, Safari, Exp…
Ajay Sodha, MD at Key Travel talks about environmentally friendly holidays
Mobile Technology in Travel
Paul Berney, Managing Director Europe, Mobile Marketing Association, The mobile situation - then, no…
You can no longer ignore the mobile revolution. Learn from:
CRM strategy & implementation
Dar Yasseri, Hilton, Hotels, Enhance, Experience, CRM, philosophy, relationship, strategies, interac…
Dar Yasseri, Senior Director of CRM of Hilton Hotels Corporation discusses CRM strategy & implementation
Norwegian Air Shuttle ASA setting up a Bank
Lars Kjos, convenient, competitive, Robust, Experienced, World Wide, infrastructure, NorwegianReward…
Lars Kjos, Financial Consultant at Norwegian Air Shuttle ASA talks about Norwegian setting up a Bank around their brand
Session 3 - Create successful partnerships: Understand how to build strong, mutually beneficial partnerships, Ancillary Revenue And Partnerships Conference - Iain Pringle, Head of Customer & Loyalty, The Mileage Company, British Airways - Travel Distribut
Iain Pringle…
Forecasting in an Economic Downturn
Tobi Kuhlang, Accor Hospitality, forecasting, economic downturn, cancellations, budget, RevPar, trav…
Tobi Kuhlang, Vice President Revenue Development Systems at Accor Hospitality, discusses the ingredients of forecasting.
The right product in the right place at the right time
Anita Markiewicz, Movenpick, Resorts, Hotels, Asia, Middle East, Management, Choices, Pragmatic, Dis…
Anita Markiewicz, Director of Revenue Management for Movenpick Hotels & Resorts talks about the right product in the right place at the right time
The Shift in Distribution Landscape
william koo, castle hotels and resorts, distribution strategy, hawaii, management, micronesia, prope…
William Koo, Chief Marketing Strategist of Castle Hotels and Resorts discusses the distribution strategy.
Expert Insight on Crucial Distribution Trends, Glenn Fogel, EVP Corporate Development, Priceline.com - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Segmentation, automation and product delivery
Mark Krolick, Delta Air Lines, CRM, Delta, Critical, Design, Traditional, Evolution, Planning, Perfe…
Mark Krolick, MD of Worldwide Marketing & Communications at Delta Air Lines discusses segmentation, automation and product delivery to your most value customers
Sales Spiral Syndrome
craig cooley, allotz.com, distribution landscape, sales, widget, ROI, technology, innovation, servic…
Craig Cooley, VP Business Development, USA of Allotz.com discusses how distribution landscape is shifting.
Brand Integrity / Price Integrity
Henrik Reimers, Choice Hotels, Scandanavia, price war, brand integrity, price integrity, sales, mark…
Henrik Reimers, Regional Revenue Manager, Choice Hotels Scandanavia, discusses how to avoid the ignorance driven price war.
Comment assurer que vos clients visitent votre site avant celui de vos concurrents
Frederic Hernandez, Location Vacances Express, CONCURRENTS, recherche, METIER, ETHIQUE, EXHAUSTIVITE…
Frédéric Hernandez, PDG de Location Vacances Express parle de commentaire assureur que vos clients visitent votre site avant Celui de vos Concurrents
Sales and marketing in travel
Juliane Cray, Google, Germany, yahoo, ebay, amazon.com, skype, tripadvisor, myspace, youtube, igoogl…
Juliane Cray, Head of Travel at Google Germany discusses sales and marketing in travel
Grow and Maintain Your Ancillary & Merchandising Revenue Through the Mobile Channel, Natasa Christodoulidou, Assistant Professor of Marketing, California State University - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
CRM in our changing world
Matt Tusan, RightNow Technologies, CRM, Vertical Programs, EMEA, worldwide, Control, convenience, ch…
Matt Tusan, VP of EMEA Vertical Programs at RightNow Technologies discusses how CRM is evolving into customer experience management
Commodity vs. Added Value
Steve Endacott, CEO, OnHoliday Group, high service, research, user reviews, video, price transparenc…
Steve Endacott, CEO of OnHoliday Group discusses Commodity vs. Added Value
Should you sell distressed inventory through 3rd party sites
John Lambe, OpenJaw, Technologies, Inventory, saving, Prepaid, Considerations, Modify, Cancellation,…
John Lambe, CTO at OpenJaw Technologies discusses whether to sell distressed inventory through 3rd party sites
Dynamic destination content
Anne Payne, dynamic, BeDynamic, destination, travel, lifestyle, traveling, consumers, traveling, emp…
Anne Payne, CEO at BeDynamic talks about dynamic destination content that empowers the travel industry to meet the special interests and lifestyle needs of traveling consumers.
Brand Integrity / Price integrity: how do you avoid the ignorance driven price war? Revenue And Pricing Strategies Conference - Henrik Reimers, Regional Revenue Manager, Choice Hotels Scandanavia - Travel Distribution Summit Europe 2009
Henrik Imhof…
Freedom of choice
Lars Sande, Knowledge, marketplace, customers, behaviour, Business, pleasure, process, ancillary, im…
Lars Sande, Sales Director for Norwegian Air Shuttle ASA discusses freedom of choice
Keyword Search vs BRAND SEARCH
Steve Sherlock, Oodles.com, keyword search, search, brand search, SEO, Google, brand name, travel, t…
Steve Sherlock, Managing Director at Oodles.com, discusses what's in a name.
What are the best ways to forecast in an economic downturn? Revenue And Pricing Strategies Conference - Joerg Esser, Head Yield Management & Business Development, Thomas Cook - Travel Distribution Summit Europe 2009
Joerg Esser…
Engage your Customers through Personalization, Customization and Relevance
Miquel Moya Porcel, Barcelo Hotels and Resorts, urban and leisure hotels, tour operators, travel age…
Miquel Moya Porcel - Director, Loyalty Programs and Sales Planning, Barceló Hotels & Resorts - explains how to develop the best customization.
Travel Distribution Summit Europe 2007
Online marketing, CRM, Revenue management, Distribution technology, David Scowsill, Chairman YuuGuu.…
The world's biggest meeting place for online travel suppliers and distributors. Learn from:
Navigating in Heavy Winds!
Cyril Ranque, Partner Services Group, Asia Pacific, APAC, travel industry, travel, Expedia, hotels, …
Cyril Ranque, VP of Partner Services Group Asia Pacific, explains what’s changing in the APAC travel industry.
Enhancing Your Web Content To Improve Quality Traffic And Increase Conversion Rates - Anthony Rawlins, Co-founder and Managing Director, Digital Visitor - Travel Distribution Summit Europe 2009
Anthony Rawlins…
Dispelling the Three Great Myths of the Social Media Revolution
adam healey, vibeagent, social media, hotel, user reviews, social networking, youtube, facebook, int…
Adam Healey, CEO of VibeAgent discusses what social media is.
Identifying your best customers
Rom Hendler, Venetian, resort, Hotel, Casino, Identifying, Frequency, spending, revenue, profit, mea…
Rom Hendler, VP of Strategic Marketing at The Venetian Resort Hotel Casino explains the art & science of identifying your best customers
Russia... An Emerging Online Travel Market?
Amy Scarth, EyeforTravel, travel, Russia, Russian consumer, online travel, internet advertising, mar…
Amy Scarth, Head of Research at EyeforTravel, explains how travel products are being distributed
Pricing Strategies dynamic pricing discounts promotions and parity , Presented at the Travel Distribution Summit Europe in 2010 by Warren Mandelbaum Whitbread Hotels and Restaurants
Pricing Strategies dynamic pricing discounts promotions and parity , Presented at the Travel Distri…
How do you differentiate between a marketing campaign and a price promotion? Is it possible to offer crazy prices without damaging your brand and rate integrity? How do you discount successfully? Understand how to package offers and discounts according to the channel and the demand The pros and cons of dynamic pricing how do you get the right balance between price integrity and revenue maximisation? With price transparency at an all time high, how do you maintain control? Will we see a growing trend in name your own price and opaque pricing models? Competitor pricing analysis and integration - how can you use technology to gain a greater understanding of competitor prices? Will it pay to put your competitions pricing at the heart of your revenue and channel management strategy? What can travel companies learn from the pricing strategies used in other industries such as retail and advertising?
A Multi-channel marketing approach in China
Jos Weesjes, Intercontinental, Hotel, Group, Multi-channel, China, development, pipeline, infrastruc…
Jos Weesjes, VP of Distribution Marketing at Intercontinental Hotel Group discussing a multi-channel marketing approach in China
Putting Yourself In Front Of Your Customers
Stpehan Bosman, Zoover, Consumer orientated website, hotel reviews, weather forecast, European onlin…
Stephan Bosman, COO of Zoover, discusses how to ensure visability in the right place, at the right time, at the right price.
Travel Management Companies – an Efficient and Effective Distribution Channel for China
tim ramage, carlson wagonlit, china, business travel, key trends, travel management companies, suppl…
Tim Ramage, General Manager, Greater China of Carlson Wagonlit China discusses key trends in business travel.
Forecasting
sam mccully, saville hotel group, revenue management, hotels, environment, forecasting demand, busin…
Sam McCully, Group Revenue Manager of Saville Hotel Group discusses the future of hotels.
Effectively Use Social Media Tools to Boost Customer Engagement & Loyalty - Anil Aggarwal, Chariman & CEO, Milestone Internet Marketing Inc - Social Media for Travel Strategies USA 2010
Effectively Use Social Media Tools to Boost Customer Engagement & Loyalty - Anil Aggarwal, Chariman …
The event consisted of the following speakers and covered the following
Social Media Strategies
james pappas, extended stay hotels, social media, marketing, platforms, rss, blog, review sites, tra…
James Pappas, Electronic Marketing Manager of Extended Stay Hotels discusses social media platforms.
New approaches to revenue management
Rick Zeni, Revenue, Management, JetBlue, strategic, encapsulate, complex, availability, Competitive,…
Rick Zeni, VP of Revenue Management at JetBlue discusses leveraging available data to enable new approaches to revenue management
Understanding the Total Worth of a Customer - Travel Distribution Summit Asia 2010 - Steve Pinchuk, SVP Resort Profitability, Westgate Hotels & Resorts
Understanding the Total Worth of a Customer - Travel Distribution Summit Asia 2010 - Steve Pinchuk, …
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
Challenges of selling online in travel industry
Simon Meglic, potovanje, d.o.o, Challenges, IT, Broadband, Trust, online shopping, Web design, exper…
Simon Meglic, Director at Potovanje d.o.o discusses the challenges of selling online in travel industry
The Rocky Balance of Distribution Power, Travel Distribution summit Asia 2010 - Roman Kesseli, Director of Market Management, Expedia
The Rocky Balance of Distribution Power, Travel Distribution summit Asia 2010 - Roman Kesseli, Direc…
To access similer video content from the same event search for 'Travel Distribution Summit Asia 2010'
La Consolidación Hotelera
Pedro A. Valades, Grupo Transhotel, BRANDED, INDEPENDENT, INVENTORY, TRANSHOTEL, GDS, Comparativo, m…
Pedro A. Valades, Director IT & Global Distribution at Grupo Transhotel discusses La Consolidación Hotelera
More than just Ancillary Revenue
Arthur de Perthuis, Experts Marketing, travel sites, travel, retail, ancillary revenue, airlines, br…
Arthur de Perthuis, Director of Experts Marketing, discusses how travel sites are evolving towards
How Airlines can Sell More Online
frosti sigurjonsson, dohop, airlines, online, sell, brand control, prices, inventory, customer, rela…
Frosti Sigurjonsson, General Manager of Dohop discusses selling direct online.
Search Engine Optimization
rhett hirko, hyatt international corporation, online sales, marketing techniques, search engine, reg…
Rhett Hirko, Director of Revenue Management of Hyatt International Corporation discusses online sales and marketing techniques.
Offline vs Online
stephan bosman, zoover, social media, ugc, marketing strategy, online and offline, online informatio…
Stephan Bosman, COO of Zoover International (The Netherlands) discusses how to use social media / UGC in your marketing strategy.
Airline Distribution and Marketing Strategies
bjorn brandt, malev hungarian airlines, traditional airlines, online strategies, airline distributio…
Bjorn Brandt, International Sales Director of Malev Hungarian Airlines discusses how the traditional airlines develop their online strategies.
Establishing The Most Cost Effective Distribution Strategy, Jerry Dunn, Distribution Development Manager, easyJet, Daniela Wagner, CEO, eWaterways, Ashwin Kamlani, CEO, About Travel - Travel Distribution Summit Europe 2009
Jerry Dunn Daniela Wagner Ashwin Kamlani…
Towards sustainability
Paul Bennett, Context Travel, National Geographic, Sustainable Tourism, Initiative, Sustainability, …
Paul Bennett, founder of Context Travel, writer for National Geographic & a panellist for National Geographic Sustainable Tourism Initiative discusses how a search for authenticity leads travellers to sustainable tourism
Customer-Centric RM & Pricing: Why it Pays You to Target Specific Customer Segments & Nurture Loyalty: Mark Molinari,Strategic Marketing, The Venetian Resort Hotel - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
The impact of negative social media publicity
Scot Ennis, Switched on Media, negative, social media, publicity, twitter, L.A Times, Fox, CBS, CNN,…
Scot Ennis, Director of Switched on Media explains the impact of negative social media publicity
Online Travel Intermediaries: Creating Loyalty
Hugo Burge, Cheapflight.co.uk, loyalty trade, CRM, reward points, travel, marketing, sales…
Hugo Burge, Vice Chairman and Head of International at Cheapflights.co.uk, discusses the tools of the loyalty trade.
Maximizing and Monetizing Your Online Programs, Blake Suggs, Account Director, Range Online Media - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Retain customers by consistently delivering your brand promise
Max Yousaf, Octopustravel.com, Brand Promise, expertise, solutions, simplicity, value, Global, consi…
Max Yousaf, Head of Sales EMEA at Octopustravel.com talks about retaining customers by consistently delivering brand promise
Marketing in a mult i-channel world
Caroline Leong, Banyan Tree, Hotels, Resorts, China, Laos, Sri Lanka, Bangkok, Lijiang, Bahrain, Ihu…
Caroline Leong, Group Distribution Director for Banyan Tree Hotels & Resorts discusses marketing in a mult i-channel world
Web 2.0
keyword marketing, Online marketing, socios comerciales, ofertas regionales, ofertas especificas del…
Trip Barrett, Vice President Marketing Latin American Division of Starwood Hotels & Resorts confero experiencia integrada del consumidor.
Dealing with Fragmented CEE Markets
jan doskar, pure commerce europe, technology, fragmented cee markets, flexible international payment…
Jan Doskar, Head of Business Development-Europe of Pure-Commerce Europe (UK) comments on technology driving change.
How to manage a visible search campaign that delivers ROI
Jim Kovarik, AOL Travel, competition, CPC, reduce, long-tail, static, Focus, URL, dynamic, unfriendl…
Jim Kovarik, Director and General Manager of AOL Travel explains how to manage a visible search campaign that delivers ROI
How Local Travel Web Site competes with Global Travel Web Site
junichi kumada, japanican, japan, travel website, web planning, global market, global b2c market, we…
Junichi Kumada, Chief Producer, Web Planning & Promotion of JAPANiCAN discusses Japan in the global market place.
What’s a Travel Marketer to Do?
Andy Tress, YouTube, travel marketer, google earth, video content, broadband, tools, online, social …
Andy Tress, Sales Director of YouTube discusses the changes in video content consumption.
Prepare for New Dimensions of Complexity – and Opportunity – in Airline Distribution
rob westerman, klm, industry, airlines, travellers, airline distribution, europe, web travellers, am…
Rob Westerman, Director of Distribution Strategy of KLM discusses how changes to the industry landscape make it essential for airlines to better engage with travellers.
Build, Buy or Franchise
fernando sanchez-crespo, husa, hotel distribution strategies, franchise, hotel development, research…
Fernando Sánchez-Crespo, DG Adjunto Comercial y Marketing of HUSA discusses hotel distribution strategies.
Distribution Using Unorthodox and Innovative Methods
George Harb, Travelport, channels, online channels, GDS, marketing, travel…
George Harb, Commercial Director at Travelport, explains that traditional or unorthodox channel success is dependent on the market we find ourselves in.
Maintain the Profitability of Your Online Advertising Campaigns - Even When Costs are Rising
caribbean jim, hobbs, cheapcaribbean.com, profitability, online advertising campaigns, costs, destin…
"Caribbean Jim" Hobbs, President/Founder of CheapCaribbean.com discusses what your perfect mix is.
Why leading brands are turning to emerging markets
Daniel Del Olmo, Wyndham, Hotel, Group, International, RevPAR, highest, overseas, Putonghua, Emergin…
Daniel Del Olmo, VP of International Marketing and Strategy at Wyndham Hotel Group International explains why leading brands are turning to emerging markets
Sales and revenue management
Brian Clark, Virgin, America, departures, cities, aircraft, Dulles, Washington, JFK, New York, Las V…
Brian Clark, VP of Planning and Sales for Virgin America discusses sales and revenue management
Going Social with Your Brand
gary jackson, google, travel social media, people, travel decisions, brand, networking, applications…
Gary Jackson, Head of Travel- SouthEast of Google discusses how social media helps people make travel decisions.
Debate - What role does social media play in the travel marketing mix - Sandra Leonhard, Director of Web Strategy, TUI - Thorvald Stigsen, CEO, Momondo - Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor - Sales a Marketing EU 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Attracting, developing and maintaining talent
Sarah Allen, Marriott International, Marriott, International, Resorts, Hotels, Marriott Hotels and R…
Sarah Allen, Area Director of Revenue Strategy for the Middle East & Africa at Marriott International talks about Attracting, developing and maintaining talent
The New Social Media Landscape - What role does social media play in the travel marketing mix? - Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Online marketing futures - Innovative ways to engage your customer
Daniel Kerzner, Starwood Hotels & Resorts, right track, techniques, marketing, Evolving, site, Drive…
Daniel Kerzner, Regional Director of Marketing for Starwood Hotels & Resorts talking about innovative ways to engage your customer
What to look for when setting up email marketing
Natalie White, Kimpton, Hotels, Restaurants, data, Checking, multiple devices, preview pane, content…
Natalie White, Director of Loyalty Marketing for Kimpton Hotels & Restaurants sharing her views on email marketing
The Distribution Landscape: Who\'s Running the Show Now - Suppliers or OTAs? Melanie Ryan, Sr. Director, Global Strategic Accounts, Orbitz Worldwide & HEDNA President - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Twitter and the Rise of Micro-blogging - What Are the Implications for your Travel Business? - Michael Perhaes, Ass. VP Marketing, MGM Grand - Social Media for Travel Strategies USA 201
Twitter and the Rise of Micro-blogging - What Are the Implications for your Travel Business? - Micha…
The event consisted of the following speakers and covered the following
Challenges of integrated hotel CRM & revenue management
Siv Forlie, Hyatt, International, Technology, Hospitality, newsletters, Money, Precision, Effectivel…
Siv Forlie, Director of Revenue Management EMEA at Hyatt International discusses challenges of integrated hotel CRM & revenue management
Understand the importance of integrating local content into your online marketing strategy - Richard Verhoeff, Director e-Commerce, Center Parcs Europe - Sales and Marketing in Travel Europe 2009
Social media mobile online travel marketing…
Listen and lea from the best online travel marketers in Europe. Audio footage and slides from our 2009 event held in Prague - mobile, PPC, social media, SEO, search marketingTo lea from to all the event speakers and over 2000 other peaces of unique content why not subscribeOther speakers from this event include: Jesper Palmqvist, Director eCommerce - EMEA | APAC, Wyndham Hotel Group Ghislain d\'Auvigny, Commercial Director, Pierre et Vacances Group Krista Pappas, GlobalHead of Business Development - Bing Travel - a Microsoft Company Adam Healey, CEO & Co-Founder, hotelicopter Ole Stouby, CEO, Travelmarket John T. Peters, President & CEO, Tripology Sandra Leonhard, Director of Web Strategy, TUI Thorvald Stigsen, CEO, Momondo Martin Verdon-Roe, Director of Sales, Europe, TripAdvisor Barbara Pezzi, Director of Webmarketing & e-Commerce - Swissotel Brand, Fairmont Raffles Hotels Inteational Terry Kane, Director of Digital Strategy, Jumeirah Allison Wightman, Head of Marketing Systems, Virgin Atlantic Airways Paul Harrison, CEO, Carve Consulting Wesley Put van den Beemt, Lecturer, Inteational Tourism Management, HTV University of Applied Sciences Sebastian Heinzel, CEO, tripwolf Anthony Rawlins, MD, Digital Visitor David Oliver, Director, Marketing Programmes, Hertz Europe Amelie Bourgeois, Inteet and Direct Marketing Director, Disneyland Paris Danny Barrasso, Director eCommerce Services, EMEA, Hilton Hotels Niki van Wijk, VP e-Commerce, transavia Richard Verhoeff, Director e-Commerce, Center Parcs Europe Ines Verburgh, E-commerce Distribution Manager, VisitBritain Jared Salter, Founder, Joobili Stephanie Leavitt, Manager, Online Publishing, Caival Cruises Malte Siewert, MD, Trivago Ania Smith, Head of Business Development, Easte Europe, Expedia Adam Healey, CEO & Co-Founder, hotelicopterJohn T. Peters, President & CEO, Tripology
Brand Perception & Fickle Consumer Loyalty
saurabh bhatnagar, preferred hotel group, brand perception, consumers loyalty, hotel, brand, loyalty…
Saurabh Bhatnagar, Regional Director - India of Preferred Hotel Group discusses why brand.
Evolution of Customer R & E Management
Intrawest, Linda Denis, Resort, leisure travel, CRM, CEM…
Linda Denis, Vice President – Customer Relationship Management at Intrawest, explains the three critical components of business concept.
Expert Advice on Setting the Right Prices for the Right Customer at the Right Time: Should You Respond to the Elasticity of Demand by Reducing Prices? Matt Busch, Director of Pricing Strategy, InterContinental Hotels Group - Travel Distribution Summit USA
Matt Busch…
Optimizing pricing strategies for transport providers
John Waddington, Eurostar, Disneyland, Resort, Paris, Ski, revenues, low-cost, Business, Leisure, St…
John Waddington, Revenue Optimisation Senior Manager at Eurostar talking about optimizing pricing strategies for transport providers
Emerging Online Travel Markets: The Indian Case
Amitabh Pandey, Thomas Cook, India, online travel, marketing, Indian rail, transport, B2B, B2C, mats…
Amitabh Pandey, President & Head e-Business at Thomas Cook India Ltd., discusses the future of online travel in India — the drivers of growth.
Analyze the Advancing Social Media Landscape - Stay Ahead of Key Developments in e-Communications, Social Media and Customer Behavior Virginia Suliman, VP Websites, Hilton Worldwide - Social Media for Travel Strategies USA 2010
Analyze the Advancing Social Media Landscape - Stay Ahead of Key Developments in e-Communications, …
The event consisted of the following speakers and covered the following
Environmental Management for Hotels
greenhotelier, environmental management, hotel, sustainable, green, Benchmark Hotel, ITP, The Prince…
Daniella Meilmann, Environmental Officer at Tourism Partnership, discusses practical steps intended to
Retain customers by delivering your brand promise
Adriana Toledo, Loyalty Programs, Sol Melia Hotels, Resorts, Sol Melia Hotels and Resorts, Sol Mel…
Adriana Toledo, Director of Loyalty Programs for Sol Melia Hotels and Resorts discusses the importance of retaining customers by delivering on promises
Off-line vs. Online Quest for Virtual Hotel Sales
ninoslav vidovic, maistra, croatia, sales, marketing, offline and online quest, virtual hotels sales…
Ninoslav Vidovic, Director of Sales and Marketing of Maistra (Croatia) discusses croatian hospitality.
Getting the balance right formulating a distribution strategy to maximise reach revenue and retention , Presented at the Travel Distribution Summit Europe in 2010 by Remy Merckx Expedia
Getting the balance right formulating a distribution strategy to maximise reach revenue and retenti…
Indirect vs direct how to calculate the true cost of sale from your various distribution channels. Is a direct online sale always preferable? Even when you take into account the costs of getting that customer to your website (SEO, SEM etc.)? The bill board effect how can you measure the marketing impact of listing your travel product on third party websites? How can you ensure that your distribution partners drive incremental business and dont simply poach your customers? What strategies can help you optimise revenue and channel management through intermediaries?Exploiting alternative channels - partnering with non-travel, high traffic websites to increase reach and maximise salesWhat are the secrets of limiting revenue leakage and maintaining price integrity?
La technologie de la distribution
Juergen Bachman, CETO, avantageux, voyages, Réceptif, Média, distribution, historiquement, physiqu…
Juergen Bachman from CETO talks about La technologie de la distribution
China Travel Distribution - Market Trends
xue qiang, travelsky, china travel distribution, market trends, global trend, direct sale, distribut…
Xue Qiang, Vice President eCommerce of Travelsky discusses global trend - direct sale and distribution act different roles in market.
Fragmented but Profitable: How significant is Central & Eastern Europe?
Gunnar Moller, Germanwings, Airline, Central Europe, Eastern Europe, Boomerang Club, frequent flyer …
Gunnar Möller, Senior Manager Marketing at Germanwings, discusses how to succeed in Central and Eastern Europe.
Consumer Commentary Drives Choice
xavier vallee, avis rent a car uk, web 2.0, opportunity, consumer commentry, travellers, reviews, ho…
Xavier Vallée, Head of Marketing and Partnerships of AVIS Rent A Car UK discusses identifying the web 2.0 opportunity.
Vacation Rental Market: Can You Cash In On a Booming Sector? Julian Castelli, CEO, VacationRoost - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
Balancing how the online travel customer wants to pay and running a profitable travel business, Presented at the Travel Distribution Summit Europe in 2010 by Feargal Mooney Hostelworld
Balancing how the online travel customer wants to pay and running a profitable travel business, Pres…
How relatively large travel product payments should be taken across Europe and beyondHow are mobile payment systems developing? How different market segments within different markets like to pay online and can this can be linked to the type of travel product. What payment solutions do you need to service your online customers, wherever they are located? Awareness with online payments, is there any control?
Evolving distribution - a key force
Belson Coutinho, Jet Airways, eCommerce, Distribution, negotiating, bandwagon, Meta, GDS, fares, con…
Belson Coutinho, Head of eCommerce and Distribution at Jet Airways discusses evolving distribution
The Holistic Approach: How Do You Deliver a Consistent Message Across all Your Channels, Maximize Sales and Cut Costs? Jan Wood, Senior Industry Consultant, Teradata Corporation - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing
CRM through personalization, customization and relevance
Daniele Mancini, Costa Cruises, Customization, Relevance, Costa Crociere, Personalization, Cruises, …
Daniele Mancini, Director of e-Business Development for Costa Cruises CRM through personalization, relevance and customization
Online Travel Market Russia 2008
Conference and expo colocated alongside the Leisure Exhibition at Crocus Expo in Moscow, Online Trav…
Conference and expo co-located alongside the Leisure Exhibition at Crocus Expo in Moscow. Learn from:
CRM from the trenches
Adam Burke, Hilton, Hhonors, reward, paid, truth, vulnerable, channels, functionality, team, legitim…
Adam Burke, SVP & Managing Director at Hilton Hhonors talks about a practical GuideA guide to the peaks and pitfalls
The Future Of Travel Commerce - Which Players And Business Models Will Define The Travel Buying Experience In 2009 And Beyond? Keynote Strategy Debate - Martin Verdon-Roe, Head of Sales, TripAdvisor - Travel Distribution Summit Europe 2009
Martin Verdon-Roe…
Social Media Applications for the Hotel Industry
neil salerno, hotel marketing coach, social media, hoteliers, advertising opportunities, consumer ad…
Neil Salerno, CHME, CHA, Consultant & Author of Hotel Marketing Coach discusses the realities of social media.
Mobile Travel Distribution in Hilton Chris La Rose, Website Strategy, Hilton Hotels Corporation - Travel Distribution Summit USA 2009
Social media mobile online travel marketing…
Listen and learn from the best online travel marketers in USA. Audio footage and slides from our 2009 event held in Chicago Distribution Strategy, mobile, PPC, social media, SEO, search marketing

Networking

Get in touch with 600 US online Travel innovators - October 2010
US travel market america canada …
Make contact and start valuable business relationships with Americas top travel executives. Senior decision makers who specialize in:Online travelSocial MediaMobileRevenue ManagementTravel DistributionAncillary or merchandising RevenueAll subscribers will be added to the online networking centre not just for this event but for all our evefortravel shows, when its opened 3 weeks prior to the show.The perfect way to form distribution partnerships, keep in touch with key contacts and to see who is investing in devloping their business .
Contact over 1000 attendees of the European Travel Distribution Summit - June 2010
networking exclusive meetings with travel industry…
Make contact and start valuable business relationships with Europes top travel executives. Senior decision makers who specialize in:Online travelSocial MediaMobileRevenue ManagementTravel DistributionAncillary or merchandising RevenueAll subscribers will be added to the online networking centre not just for this event but for all our evefortravel shows, when its opened 3 weeks prior to the show.The perfect way to form distribution partnerships, keep in touch with key contacts and to see who is investing in devloping their business .
Meet travel industry decision makers in the field of social media and online marketing
networking europe social media…
Make contact and start valuable business relationships with Europe\'s experts in social media in travel. Senior decision makers who specialize in:Online travelSocial MediaMobileagency managementAll subscribers will be added to the online networking centre not just for this event but for all our evefortravel shows, when its opened 3 weeks prior to the show.The perfect way to form distribution partnerships, keep in touch with key contacts and to see who is investing in devloping their business .

Eyefortravel runs conferences and meetings for travel distribution executives across the USA, Europe, India and Asia. Over 6000 top travel executives attend each year.
Every event has online networking centre pre and post event.

All Knowledge box subscribers will be given access to these online networking centres 2 weeks prior to each show.

The perfect way to:

  • Make new contacts with decision makers
  • Know whose who in the travel industry
  • Find our where key players are researching or investing