The World around the hotelier is changing, how do we stay connected?

Michael Levie, the man behind the place Tripadvisor users voted the world's trendiest hotel, assesses how changing consumer behaviour and rapidly evolving technology is leading to a radical shift in the way hoteliers need to run their businesses. He'll look at what's hot and what's not, how to really connect with consumers and how hoteliers and other travel companies need to innovate now to position themselves for the future