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• How do you go about setting clear objectives for your ancillary revenue strategy? • How do you ensure that this strategy is communicated to, understood by and bought in to by related departments in your organisation? • How do you select appropriate ancillary partners that offer the most relevant products and services to your brand and customer base? • Once in place, how do you measure the impact of your ancillary revenue programme on customer satisfaction, retention and of course, spend? • Measure it to manage it - track, optimise and control your new revenue stream...How often should you evaluate and refine your strategy? |