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Amadeus commissioned Dr. Fried & Partner, a Munich consultancy for marketing and management, to carry out independent research on the management of service fees in European travel agencies. The study was conducted in the first quarter of 2007 and focused on travel agencies in France, Belgium, the Netherlands, Sweden and Germany. The objective of the study was to: - Understand how travel agencies currently handle service fees; - Evaluate the tools used to calculate fees; and - Evaluate the value generated by an automated service fee management tool. The results demonstrate the increasing importance of active service fee management in the travel business. The study examined the importance of optimally configured service fees, how travel agencies can actively influence the configuration of service fees, and how service fees affect the revenues of travel agencies. The study was based on a combination of methods, including various process analyses, interviews with experts, and in-house calculations. This approach ensured that exclusively certified and validated measurements and statements were incorporated in the study.